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Assistant Branch Manager
4 weeks ago
Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India The JV brand also focuses on developing industry-leading service operations through the sharing of best practices new innovations and the use of digital technologies Your day to day responsibilities will include To build awareness of SHE Safety Health Environment To prepare detailed annual Operating plan segment-wise for tapping new market opportunities To achieve revenue target of the base branch with consistent performance through the months To ensure profitable business performance and expansion of Rentokil PCI s services in selected segments To Ensure corporate credit policy is implemented within stipulated timelines To convert the built-up data base into business and look for expansion and development of new business Effective execution of systems and processes as per the guidelines to optimize the base branch operations This includes Operations Finance and inventory systems and speed apps To analyze competitor s activity and plan strategies to meet the challenges and report timely to the Reporting authorities To ensure on-time Service delivery every time with precision and at Pace To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring audit and improvement plans Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU Effective management in optimizing sales and service colleague to increase productivity To monitor and control on cost such as manpower chemical material consumption and investment and use of equipment s To manage general administration of the base branch as per the policies and guidelines To work closely with other functions and conduct regular base branch meetings to review the performance of all team members Build capability of base branch teams and manage sales service colleague retention To ensure and comply all statutory requirements are met on time To ensure effective budgeting to yield a good ROI at the base branch KEY DELIVERABLES Base Branch KPI s Faster Response - 2 24 98 100 Root cause analysis and CVC P L - Base Branch Target and Service Productivity Achieving Gross sales jobbing and product sales targets Achieving Total Sales revenue Customer retention Customer Voice Counts Your Voice counts progress Sales Service contract colleagues retention Managing DSO Collections CORE COMPETENCIES Deliver results Need to deliver what s required Act Commercially Uses business thinking Manage Self Manage own emotions Coach and Develop Coach and Develop by giving practical support Work with Others Work with Others being a team player Display leadership Display leadership through communicating expectations direction Requirements Bachelor s Degree or its equivalent in a related area and at least 5 years Sales Operations experience Should be an excellent individual performer with prior experience of team handling Should have experience in Sales Operations Customer Service Must have the geographical knowledge Benefits Are you interested Here s what you can expect when you join us Attractive Base Salary Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual s differences embraces their strengths and provides opportunities for all colleagues to achieve their full potential
