Senior Consultant-Presales(CCAAS)

Job Description

About us

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel&aposs omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

About the Role

We are looking for a high-performing Senior Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies.

Youll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc.

Experience:5-9 Years

Travel Required: Yes

Baseline Expectations

As a Senior Consultant, you are expected to lead and deepen the responsibilities outlined below, including:

- Customer requirement gathering and problem-framing
- Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions)
- RFP/RFI/RFQ response creation.
- Product demonstrations and presentations
- Collaboration with Sales, Product, and Engineering teams
- Knowledge asset contribution (templates, documentation)

Key Responsibilities

Advanced Solutioning & Consultative Engagement

- Lead technical discovery sessions to identify customer goals, use cases, and constraints.
- Own the solution architecture, covering integrations, scalability, compliance, and platform capabilities.
- Deliver tailored, high-impact demos and proofs of concept aligned to business KPIs and vertical needs.
- Create compelling proposals and SoWs for mid-to-large enterprise deals.

Cross-Functional Collaboration

- Work closely with Product, Engineering, and Delivery to ensure proposed solutions are feasible, aligned with roadmap, and deliverable on time.
- Act as a key bridge between Sales and internal teams during deal pursuit and handover.

Thought Leadership & Enablement

- Build client confidence through strong domain knowledge, industry context, and platform expertise.
- Mentor junior consultants and actively contribute to knowledge assets, playbooks, and reusable solution frameworks.
- Participate in internal training and cross-team enablement initiatives.

What You Bring

- 59 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS, or enterprise tech environments.
- Proven ability to lead complex solution conversations, influence stakeholders, and deliver consultative value in mid-to-large deal cycles.
- Strong presentation and storytelling skills capable of engaging CXO-level stakeholders and technical decision-makers.
- Excellent documentation and writing ability especially in proposals, SoWs, and technical architecture artefacts.

Technical & Domain Knowledge (Preferred)

- Contact centre, voice/messaging platforms, cloud communications, or AI-enabled CX tools
- API integrations, Postman, cloud architecture (AWS/GCP/Azure), CRM (Salesforce, HubSpot etc.)
- Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.)

Education

- Bachelors degree in Engineering (CSE, ECE, IT); MBA is a plus

---