▷ High Salary Team Lead

1 week ago


Mumbai, India TP Full time

🌟 We're Hiring: Team Lead – Operations (International Customer Support) 📍 Location: Malad, Mumbai 🧑 💼 Open Positions: 16 🕒 Joining: Immediate

About the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.

Key Responsibilities:

- Lead and manage a team handling international voice/email/chat support
- Monitor performance metrics and ensure SLA adherence
- Coach and mentor team members for continuous improvement
- Handle escalations and ensure customer satisfaction
- Collaborate with cross-functional teams to streamline operations



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