Only 24h Left Customer Relationship Management Executive

4 weeks ago

Bengaluru India Happy Living Full time

Job Description

Pay:15,000.00 per month

Key Responsibilities:

- Customer Relationship Management:
- Develop and maintain strong, long-term relationships with customers.
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
- Ensure a personalized experience for each customer by understanding their unique needs.
- Client Retention:
- Identify and implement strategies to improve customer retention.
- Monitor customer satisfaction levels and resolve issues promptly.
- Conduct follow-up calls or emails to gather feedback after services or products are delivered.
- Sales Support:
- Collaborate with the sales team to identify cross-selling or up-selling opportunities.
- Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
- Process orders, returns, and exchanges, ensuring a smooth transaction process.
- Problem Resolution:
- Address and resolve customer complaints, acting as a mediator when necessary.
- Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
- Maintain a record of customer complaints and resolutions for future reference.
- Customer Feedback & Reporting:
- Collect customer feedback through surveys, interviews, or direct conversations.
- Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
- Use customer insights to drive improvements in service offerings or product designs.
- Collaboration with Other Departments:
- Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
- Assist in the development of training materials and processes to improve customer interactions across all touchpoints.
- CRM Software Utilization:
- Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Track customer interactions, sales opportunities, and project timelines in CRM tools.

Qualifications:

- Education:A bachelor's degree in Business, Marketing, Communication, or a related field.
- Experience:
- Previous experience in customer service or customer relationship management is preferred (0-3 years).
- Experience working in a similar industry is a plus ( Health & wellness)
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in using CRM software (Salesforce, Zoho, HubSpot, etc.).
- Ability to understand customer needs and translate them into actionable solutions.
- High attention to detail and strong organizational skills.

Desired Traits:

- Empathetic and customer-centric mindset.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong team player with the ability to collaborate across departments.
- Enthusiastic and positive attitude towards customer interaction.

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