Sr. Manager, CSS Contact Center Solutions
2 weeks ago
Job Description Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Manager, CSS Contact Center Solutions (Remote) Full time, Banglore (India) As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With a keen focus on the consultant and customer experience, this position will Lead in the business development, thought leadership and delivery of organizational strategy and design offerings specific to contact center management. As a Senior Manager, CSS Contact Center Solutions, you will - Conduct market research and competitive analysis to understand customer needs and market trends - Maintain internal product, standards and governance documents to the highest level of accuracy and relevance - Develop partnerships with key stakeholders throughout the company to more effectively understand business requirements, gauge process effectiveness, and develop customer driven solution - Manage product roadmaps and releases - Review escalated help tickets for project assessment and engage appropriate parties About You - Prior experinece of contact center management or experience with contact center technologies, products and / or services - Capable of identifying customer needs listening to information, asking probing questions, applying knowledge, crafting solutions - Intermediate or higher Excel skills - Subject matter expertise in contact center principles including configuration, telephony routing, contact center data requirements - Excellent verbal and written communication skills with the ability to influence and engage stakeholders at all level About Us We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD. You'll be offered - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Ready to join the journey Apply now We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [Confidential Information].
-
Contact Center Expert
2 days ago
India Orange Business Services Full time**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio Design & BUILT: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance Testing Implement &...
-
Genesys Contact Center Engineer
4 weeks ago
Hyderabad, Telangana, India, Telangana Innova Solutions Full timeGenesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting: Diagnose and...
-
Developer Advocate Engineer, Contact Center
1 week ago
India Zoom Communications Full time ₹ 6,00,000 - ₹ 18,00,000 per yearWhat you can expectAs a Developer Advocate Engineer for Zoom Contact Center, you'll help developers solve technical issues and build better products using the Zoom Developer Platform. You'll create content, code samples, and resources to support integration and adoption, especially in contact center use cases. This role requires a software engineering...
-
Application Consultant
2 weeks ago
India Europe Computer Task Group Full timeDescription CTG is seeking to fill an Application Consultant - Contact Center position for our client Location Remote Duration 11 months Duties An Application Consultant in the Contact Center domain will be responsible for guiding clients through the selection implementation and support of contact center software Key responsibilities include Define software...
-
AWS Contact Center Architect
2 weeks ago
Hyderabad, Telangana, India, Telangana Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
-
Developer Advocate Engineer, Contact Center
2 weeks ago
India Zoom Full timeJob Description What You Can Expect As a Developer Advocate Engineer for Zoom Contact Center, you'll help developers solve technical issues and build better products using the Zoom Developer Platform. You'll create content, code samples, and resources to support integration and adoption, especially in contact center use cases. This role requires a software...
-
Sr. Consultant, Product Management
4 weeks ago
Bengaluru, India Visa Full timeJob Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
VP - Contact Center Operations
4 weeks ago
Gurugram, Gurugram, India noon Full timeJob Description About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a VP - Contact Center Operations who can help...
-
Solution Manager Data Center
2 weeks ago
India Nokia Full time ₹ 17,50,000 - ₹ 25,00,000 per yearThis is a key pre-sales position in Nokia's India Cloud & Enterprise networking team, focused on delivering innovative networking solutions across Data Centers, Cloud Infrastructure, Campus Networks, and Enterprise WAN domains. You will be responsible for defining architecture, leading solution design, and engaging customers on next-generation technologies...
-
Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full timeTCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology - Solution...
