Developer Advocate Engineer, Contact Center
3 weeks ago
Job Description What You Can Expect As a Developer Advocate Engineer for Zoom Contact Center, you'll help developers solve technical issues and build better products using the Zoom Developer Platform. You'll create content, code samples, and resources to support integration and adoption, especially in contact center use cases. This role requires a software engineering background and a passion for understanding and serving the needs of the developer community. Some overlapping hours with the Eastern Time zone are needed to collaborate effectively with global teams and support our worldwide developer community. About The Team The Zoom Developer Advocacy team helps ensure the success of developers and global audiences building on the Zoom Developer Platform. As an engineer, communicator, and community advocate, you'll support developers using Zoom's SDKs and APIsincluding Zoom Video SDK, Contact Center, and Phone. What We're Looking For - Have a Bachelors of Science/Technology or higher degree in Computer Science, or a related technical discipline - 3+ years of experience in developer support, developer advocacy, software engineering, or related developer-facing roles - Demonstrate hands-on experience with contact center API integrations and is familiar with contact center technologies - Demonstrate proficiency in modern web development (HTML, CSS, JavaScript), with an understanding of JavaScript in both browser and server-side environments such as Node.js. - Possess effective communication with developers in written and virtual settings Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwe're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Contact Center Expert
1 week ago
India Orange Business Services Full time**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio Design & BUILT: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance Testing Implement &...
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Contact Center support Engineer
3 days ago
India Numeric Technologies Full timeJob Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and...
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AWS Contact Center Architect
3 weeks ago
Hyderabad, Telangana, India, Telangana Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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Application Consultant
3 weeks ago
India Europe Computer Task Group Full timeDescription CTG is seeking to fill an Application Consultant - Contact Center position for our client Location Remote Duration 11 months Duties An Application Consultant in the Contact Center domain will be responsible for guiding clients through the selection implementation and support of contact center software Key responsibilities include Define software...
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India BCD Full time ₹ 5,00,000 - ₹ 15,00,000 per yearStart your journey with BCD: Grow, connect, collaborate and celebrate with our global teamSenior Manager, CSS Contact Center Solutions (Remote)Full time, Banglore (India)As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With a keen focus on...
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Sr. Manager, CSS Contact Center Solutions
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Itanagar, India BCD Travel Full timeJob Description Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Manager, CSS Contact Center Solutions (Remote) Full time, Banglore (India) As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With...
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▷ [Urgent Search] Contact Center support Engineer
11 hours ago
India Numeric Technologies Full timeJob Description Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between...
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Contact Center
4 weeks ago
Bengaluru, Karnataka, India, Karnataka HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Pune, India SPAR Solutions Full timeJob Description Role: Contact Center Engagement Lead Experience: 10+ Years Education: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication; PG - M.Sc. Computers, M.Tech - Any Specialization, MCA - Computers Location: Pune. Role Summary: We are seeking a Contact Center Engagement Lead to drive the success of complex Salesforce and Vonage Contact...
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Senior Developer Advocate
2 weeks ago
India MongoDB Full timeWe're seeking someone who thrives on building vibrant developer ecosystems. As a Senior Developer Advocate , you'll use your experience in technical enablement, community-building, and instructional content to engage developers and help them confidently adopt MongoDB technologies. You’re seasoned at connecting with developers through events, workshops,...
