Niva Bupa is hiring Medical Customer Support Executive
7 days ago
Job Description About the Role: We are seeking a highly motivated and experienced individual with a medical background to join our dynamic team as a Medical Claims Call Center Representative. In this role, you will be the frontline of our customer service, handling inbound calls related to medical claims and rejections. Your primary focus will be to provide exceptional customer service while resolving inquiries and concerns effectively, ensuring a positive experience for every Niva Bupa member. Key Responsibilities: - Answer incoming customer calls promptly and professionally. - Assist customers with navigating medical claims, including inquiries about submissions, rejections, and procedures. - Provide accurate and detailed information about claim processes, documentation requirements, and insurance coverage. - Investigate and resolve customer concerns with a focus on high satisfaction and clear communication. - Collaborate with internal departments like claims processing to address complex issues and expedite resolutions. - Maintain extensive knowledge of Niva Bupa products, medical billing codes, and claim procedures. - Document customer interactions and update records accurately in our system. - Identify and escalate critical or unresolved issues to the appropriate supervisor. - Adhere to company policies, procedures, and compliance guidelines. Key Requirements: - Education & Certificates: B.Pharm & M.Pharm. - Minimum 1-3 years of call center experience, preferably in healthcare or medical insurance. - Strong knowledge of medical terminology, insurance claim procedures, and billing codes. - Excellent verbal and written communication skills. - Ability to handle high call volumes and prioritize customer needs effectively. - Strong problem-solving and decision-making abilities. - Attention to detail and accuracy in data entry and documentation. - Exceptional customer service skills with a friendly and professional demeanor. - Proficiency in computer systems, including CRM software and Microsoft Office Suite. - Ability to work effectively in a team-oriented environment. - Flexibility to work various shifts as per business requirements.
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Noida, Uttar Pradesh, India THR Consultants Full time ₹ 2,50,000 - ₹ 3,50,000 per yearInterested Candidates may connect with Ms.Tanya Singh am-5pm)About the Role:We are seeking a highly motivated and experienced individual with a medical background to join our dynamic team as a Medical Claims Call Center Representative. In this role, you will be the frontline of our customer service, handling inbound calls related to medical claims and...
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Noida, India THR Consultants Full timeJob Description About the Role: As a Customer Support Associate at Niva Bupa, you will be the voice of our company, providing exceptional service to our valued customers. Your primary responsibilities will involve handling inbound and outbound calls, addressing inquiries, and cross-selling our products and services. Languages Required: Fluency in English,...
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Relationship Manager
2 weeks ago
Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time ₹ 5,00,000 - ₹ 8,00,000 per yearJOB PROFILEPosition Relationship Manager Location Noida Sector 64Reporting Mgr. Name - Department Digital SBU- TelesalesReporting Mgr. Designation Offered GradeM7-M9Our Purpose At Niva Bupa, our purpose is "to give every Indian the confidence to access the best healthcare"Our ValuesCommitment 2. Innovation 3. Empathy 4. Collaboration 5....
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Relationship Associate
2 weeks ago
Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJOB PROFILEPosition Relationship Associate Location Noida Sector 64Reporting Mgr. Name - Department Digital SBU- TelesalesReporting Mgr. Designation Offered GradeM7-M9Our Purpose At Niva Bupa, our purpose is "to give every Indian the confidence to access the best healthcare"Our ValuesCommitment 2. Innovation 3. Empathy 4. Collaboration 5....
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Telesales Executive
1 week ago
Noida, Uttar Pradesh, India niva bupa health insurance Full time*Company:* Niva Bupa *Location:* Noida Sector 64 (Nearest Metro Station: Noida Sector 62) *Position:* Telesales Executive *Salary:* Commensurate with qualifications and experience Shift - Day shift, 9 hours salary for freshers - 18-19k in hand + Incentives for experienced - 30k in hand + Incentives 1+ year experienced in healthcare or sales - 35k CTC...
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Telesales Executive
10 hours ago
Noida, Uttar Pradesh, India niva bupa health insurance Full time*Company:* Niva Bupa *Location:* Noida Sector 64 (Nearest Metro Station: Noida Sector 62) *Position:* Telesales Executive *Salary:* Commensurate with qualifications and experience Shift - Day shift, 9 hours salary for freshers - 18-19k in hand + Incentives for experienced - 30k in hand + Incentives 1+ year experienced in healthcare or sales - 35k CTC...
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Team Leader
11 hours ago
Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB PROFILEPositionTelesales Team Leader/Sr. Team Leader Telesales/ ARMLocation NoidaReports to Manager – Digital SBU Category Digital SBU – TelesalesReporting Level TLOur PurposeAt Niva Bupa, our purpose is "to give every Indian the confidence to access the best healthcare" by empowering them with knowledge, guiding them with expertise, and providing...
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New Delhi, Noida, India THR Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per yearInterested Candidates may connect to Ms.Srishti Singh at :00 AM-05:00 PM)Client Overview:Niva Bupa Health Insurance is one of India's leading standalone health insurance providers, offering comprehensive health insurance solutions for individuals and families. Known for its commitment to customer satisfaction and innovative insurance products, Niva Bupa...
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New Delhi, Noida, India THR Consultants Full time ₹ 24,00,000 - ₹ 48,00,000 per yearApplicants can call to Ms.Aanchal Srivastava am-5pm) OnlyNiva Bupa Health Insurance Company Ltd. (Niva Bupa) is a joint venture between True North, a leading Indian private equity firm, and the UK based healthcare services expert, Bupa.Our vision is, To become India's most admired Health Insurance Company. And to make this vision a reality, we have brought...
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Customer Service Executive
2 days ago
Noida, Uttar Pradesh, India Venture Quest Full time*Job Posting: Customer Support Executive* *Company:* Niva Bupa *Location:* Noida Sector 59 *Position:* Customer Support Executive *Salary:* Based on experience and skills *Shift:* 9 hours *Job Description:* Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers...
