System Engineer

Company Description

Multifactor is a provider of managed IT Services domestically and overseas that offers end to end IT Infrastructure solutions including Cybersecurity, 24x7 Technical support, Active Directory, Network management etc. At Multifactor, We strive to be the go-to tech partner for businesses—trusted, reliable,

and always one step ahead. We see a future where IT just works, and businesses

focus on what they do best.

Role Details:

Position : System Engineer

Joining : Immediate

Experience : 4.0-6.0 Years

Department: 24x7 Remote System Support

Work Mode : Hybrid

Working Hours : 9 Hours Shift

Employment Type : Full-time

CTC : 4.0 – 6.0 LPA

Must-have qualifications :

§ MDMs – Intune and Jamf

§ Microsoft Entra ID

§ Microsoft Exchange and Defender expertise is a plus.

§ Experience with Endpoint security and management, disaster recovery,

§ ITSM and ticket management, Inventory management.

Preferred qualifications :

§ Bachelor's degree in Computer Science, Engineering, Systems Design or related field

§ Expertise in Intune, JAMF,M365, Azure management is must.

§ SASE platform experience such as Zscaler, Netskope etc would be a considerable edge.

§ System Administration and Technical Support experience

§ Strong communication and interpersonal skills to effectively work in a team and with clients

§ Experience with backup and disaster recovery solutions, virtualization technologies, and security protocols is preferred

§ Strong analytical and problem-solving skills, attention to detail, and ability to prioritise and manage multiple tasks

Job Responsibilities:

This is a full-time hybrid role as a Senior System Engineer to run and manage our 24x7 Support operation. The System Engineer will be responsible for :

§ Responds to client inquiries and provides technical support to users.

§ Troubleshoots hardware and software issues.

§ Assists with installation of computer software and operating system updates.

§ Managing and monitoring all installed systems and infrastructure.

§ Installing, configuring, testing, and maintaining operating systems, application software and desktop management tools.

§ Ensuring the highest levels of systems and infrastructure availability.

§ Participate in the design of information and operational support systems.

§ Provide 2nd and 3rd level support.

§ Liaise with vendors and other IT personnel for problem resolution.

§ Working with existing suppliers for analyzing the latest available technologies and to advise management on the application of this technology.

§ Support user efficiency, discover and address application and systems problems.

§ Test web apps and device updates to figure out how desktop challenges are being fixed.

§ Install, set up, and evaluate a selection of consumer workstation technology programs.

§ End user support on all corporate platforms including mobile devices

§ Support for all MAC/Windows services and applications for desktop

§ Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards

§ Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management.

§ Troubleshoot and resolve technical issues related to hardware, software, telecom, and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory

§ 24x7 desktop support operations, ensuring seamless delivery of technical assistance to end-users.

§ Providing technical guidance and mentorship to junior team members.

§ Troubleshooting complex system issues and implementing effective solutions.

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