Customer Relations Executive

3 weeks ago

Panaji GA IN Alcon Hyundai Full time

Maintain Customers Data Base All Workshop Customers data to be maintained with correct and latest account details Contact no contact person name e-mail ids bill to account etc Scheduling an Appointment Plan service booking slots as per the service capacity input given by Job Controller Accept service booking from various sources like in-bound calls out-bound calls and website Capture customers requirements and confirm appointment one day prior to appointment date Inform service booking to front office workshop and spare parts for preparing service reception Keep close follow up of appointments for turn-up and in case of non-turn up follow up with customers for subsequent rescheduling Follow-up Service for Customer Follow up call to be made after 7 days of customer visit Customers requirements or concerns captured through feedback to be communicated to respective department and follow up for the accomplishment Close the feedback after confirmation of satisfaction of customers Complaint management Record customer complaints received from various sources like email letters Service follow up in-bound call Communicate the customer complaint details to respective department and follow up for resolution Close the complaint on confirmation of satisfaction of customers Build and enhance customer relationship Call proactively for Service due reminder to customers Promote company s activities in relation to service parts and car sales campaign Job Types Full-time Permanent Fresher Pay 17 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule Day shift Supplemental Pay Yearly bonus Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person

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