End User Support-desktop Support-windows Operating System-systems Administration Senior Specialist

NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a to Systems Administration Senior Specialist join our team in Chennai Bangalore Pune Noida IndiaRole TitleInfrastructure Operations Senior Analyst Windows Server System AdministratorRole DescriptionThe Infrastructure Operations Senior Analyst is responsible for activities relating to the build maintenance and operation of infrastructure platforms You will have the opportunity to work with our established setup and drive future improvements in the performance of our technology infrastructure platforms ensuring that we are increasing the reliability of the platform and optimizing its capacity Key ResponsibilitiesProvide sound understanding of technology infrastructure concepts and principles to provide support to supported platforms and sectors within technical domainApply basic understanding of how multiple areas collectively integrate within technology infrastructure to support the operations environmentHandle issues and escalations as well as resolve production problems reporting to management on status and technical mattersPlan and implement improved processes backup and recovery plans and uniform methodologies and standardsUtilize skillset to provide support trouble-shooting and performance-tuning within technical domainAssist with installation and upgrade of platform sector utilities and toolsStakeholder Management and People ResponsibilitiesWork effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadershipAct as a liaison between various CTI businesses providing direction and support to resolve issues in a timely mannerDirectly impact the business by ensuring the quality of work provided by self and others impacts own team and closely related work teams by providing mentoring and training to junior members of the teamActively contribute towards self-development by creating and following development plans based on discussions with managementCore Role CompetenciesTechnical Knowledge Has a recognizable area of technical competence Familiar with appropriate standards Applies subject domain knowledge to meet organizational need guide actions Keeps up with current and possible future technological developments in the field Processes Procedures Ensures processes and procedures are in place for self and others to use Seeks ways to improve existing processes making adjustments or recommending reengineering improvements Customer and Industry Knowledge Consistently applies a business driver and marketplace focus when prioritizing actions Risk Management Examines and defines factors that could adversely affect task completion delivery or achievement of customer satisfaction Evaluates controls to help mitigate negative outcomes through prevention detection and correction Identifies the risks of negative outcomes including inadvertent error or fraud Ensures ongoing compliance with regulatory requirements Stakeholder Management Identifies key partners and their influence implements techniques for communicating engaging and managing expectations Has frequent interactions Finds the appropriate balance of completing claims by various groups of stakeholders acting fairly and in consideration of cultural and ethical factors Client Centricity Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations Actively seeks information to understand client issues expectations and needs Problem Solving and Decision Making Makes sound decisions Considers relevant factors and uses appropriate decision-making criteria and principles When making decisions uses a mix of analysis wisdom experience and discernment Assesses business needs anticipates problems Works independently and is self-directed Skills Experience LevelsYou have good communication skills with the ability to articulate clearly in high stress situationsYou enjoy learning and love sharing your knowledge with othersYou work independently and are self-directedYou are a detail oriented and perseverant individualYou have a positive attitude with the drive to get the work doneYou enjoy collaborating and working as part of a cross discipline team Youre a self-starter with good problem solving skills and you continuously look for ways to improve things You understand the importance of prioritization of your work Providing a great experience to the users of your platform is important to you You have skills and proficiency with MS PowerPoint Excel Access or other analytical toolsSolid understanding of ITIL and LEAN operating model Solid understanding of TCP IP routing principles firewall rules DNS and troubleshooting packet loss latency Understanding of Active Directory SRV Records Windows Authentication ProcessUnderstanding of MS Vital Signs System Performance Counters CPU Mem Utilization Understanding of PowerShell and executing commands remotely against one or more servers Ability to create one-off PowerShell scripts to be used to process requests on multiple servers Working Experience with SAN NAS MPIO Veritas Volume Manager Analysis of server event logs memory dumps and analyzing for root cause Experience supporting HP Hardware Driver Firmware Updates DiagnosticsExperience supporting MS Windows 2008 - 2019 in a 1 000 server environment You have a Bachelors degree Computer Science or Engineering degree preferred or equivalent work experienceWe are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Experience 5 yearsAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team