Senior Manager

Role Purpose seeking a highly skilled and experienced Senior Manager for Central Order Processing COP to oversee and optimize our order fulfillment operations Lead the COP team across India for all Business Verticals and Ensuring On-time process of orders Roles and Responsibility Order Processing- OTIF is the Key KPI of this role and He She need to ensure OTIF best Vs Industry standard Order Ageing Analysis- Ensuring orders are getting completed within defined timelines Engaging with sales team Customers to execute short-close old orders to ensure clean order book Order Completion- All line items need to be completed within defined timelines Coordinate with Planning team for Stock out SKUs availability timely follow-up and update to sales team on status Cross regional billing based on availability distance cost Vehicle Planning optimization- Load ability improvements Optimization in route planning- Multi pick Multi drop scenarios Process automation using- RPA evaluate implement external tools for process efficiency improvements Customer Sales Team Engagement- Regular contact with Sales team to understand challenges related to Order processing execution Product availability Completion timelines B2B Priorities Customer Project Contractor Visits on regular Intervals- Understanding needs expectations and business challenges and tailor solutions accordingly Respond to customer inquiries and issues promptly ensuring issues are resolved in a timely and effective manner Maintain accurate records of customer interactions transactions orders and feedback Prepare regular reports on customer service performance logistics issues and customer feedback for internal stakeholders Focused Efforts to Improve B2B Customer Service Understanding of B2B business- Enterpise Industrial Infra Design Implement strategy for each B2B vertical- Coordinate with Supply Planning team make sure stock availability against each order line item influence Production preponement SKU Changes to ensure order completion within due dates Logistics Planning execution to optimize Cost service levels of smaller orders Proactive Engagement with Sales Teams customer more frequently to understand changing business environments Export Logistics End to End Planning execution of Orders- Stock planning CHA Freight forwarder engagements Documentation Custom Clearance Order Book management Export sales realization planning Stakeholder Management- Sales Planning Procurement finance Monitors performance metrics KPI s to understand service and efficiency trends within assigned customers and identify opportunities for improvement Shares performance information with the Team and customers to develop collaborative approaches to correct inefficient behaviors or fix system disconnects Carries out the execution of new initiatives including but not limited to OTIF Improvement Direct to retailer delivery Leverages information from business tools account plans and information systems Collaborates with the entire sales team and the customer to improve customer service Process improvement incl SOP updating roll-out and depot staff training Define and roll-out a PLIP Performance Linked Incentive Plan for depot staff Requirement Postgraduate in Operations Management preferably from NITIE IIM SP Jain Should have worked in Logistics Customer Service roles Central order processing role 5 years FMCG Building Material sales distribution planning Operations experience Working with Largescale organizations in Bulk Industry Experience in SAP SD Module- Order processing WM Modules Proficient in Microsoft Excel Power BI Any TMS applications Understanding of Deployment Planning Inventory Management Logistics Cost levers