JIRA Developer

2 weeks ago

Loni India GEDU Services Full time

Job Description Position Overview As a Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the GBS support needs. Key Responsibilities - Configure and customise the JSM based on organizational needs. - Design, develop, and implement custom Jira solutions. - Configure Jira workflows, fields, screens, and permissions. - Administer user accounts, roles, and permissions within JSM. - Integrate Jira with other tools and systems. - Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. - Oversee and manage the incident management process within JSM. - Implement and optimise service request workflows in JSM. - Implement and manage change management processes within JSM. - Ensure that changes are documented, tested, and implemented with minimal disruption. - Maintain an accurate inventory of IT assets using JSM's asset management features. - Track the lifecycle of hardware and software assets. - Generate and Analyse reports to evaluate the performance of the IT service desk. - Provide insights and recommendations for continuous improvement. - Ensure platform security, stability, and compliance. - Provide Jira training and support to end-users and assist with necessary documentation. - Sharing of good practice. Required Skills And Qualifications - Proven experience as a Jira Service Management Developer. - Familiarity with ITIL (Information Technology Infrastructure Library) principles. - Proficiency in configuring and administering JSM. - Knowledge of ITSM best practices and industry standards. - Scripting and automation skills (e.g., JavaScript and PowerShell) are a plus. - Excellent problem-solving skills and attention to detail. - Strong written and verbal communication skills. - Ability to collaborate with cross-functional teams and departments. - Ability to work independently as well as in a team environment. - Ability to communicate technical information to non-technical users. Certifications - Essential: ITIL Foundation Certification, Atlassian Certified Professional - Desirable: Atlassian Certified Associate, Jira Certified Developer Experience - 3+ years of experience with Jira Service Management or similar ITSM tools. Educational Qualification(s) - Bachelor's degree in information technology, Computer Science, or related field.

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