Tryzens - Jira Administrator - Power BI

Job Description Job Description Limited is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum, India, a near shore office in Sofia, Bulgaria and in Melbourne, Australia. Our areas of expertise include delivery of digital solutions (eCommerce solutions and Non commerce), multi-channel retail solutions and project management amongst others. We provide best of breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world's leading technology partners (Salesforce, SAP Commerce, Magento, BigCommerce, CommerceTools and Middleware. Tryzens has been awarded Salesforce Commerce Cloud's EMEA delivery partner of : The Jira Administrator plays a key role in enabling operational excellence through the management, optimisation, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement. Duties & Responsibilities Jira & Confluence Administration : - Lead training programs for staff on best practices and processes. - Manage permissions, workflows, field configurations, screen schemes, and add-ons. - Troubleshoot issues and support global teams. - Maintain data quality and archive outdated projects. - Lead the Jira Improvement Board and communicate changes effectively. - Create, update, and maintain complex Jira workflows and configurations. - Raise and manage technical queries with Atlassian support as needed. - Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement. - Good experience in both Cloud/DC Jira. - Have a good knowledge and understand the integrations between the Jira dc and Jira cloud. - Active to check the security vulnerable and take necessary action. - Connect with Atlassian if any queries required. - Build the plugins if any requirement. Process Improvement & Automation - Identify and implement improvements to ways of working across teams. - Support the business to automate processes using Power Automate to reduce manual effort and errors. - Architect solutions to meet business needs and improve operational efficiency. Reporting & Insights - Build and maintain Power BI reports and dashboards for operational and strategic use. - Troubleshoot Power BI issues and manage backend configurations and data models. - Collaborate with stakeholders to gather requirements and deliver actionable insights. Platform Ownership & Support - Proactively manage support queues and user Evaluate new platform features and train teams on their use. - Ensure system integrity and performance through regular testing and Skills : - 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager. - Ability to create custom scripts in Jira to automate workflows and extend base functionality. - Experience with Confluence administration and usage. - Jira server maintenance and service management experience. - Experience developing and deploying custom plugins for Jira. - Strong understanding of Power BI, including backend data modelling and troubleshooting. - Experience with Power Automate or similar automation tools. - Excellent written and verbal communication skills. - Proven ability to work independently and proactively in a fast-paced : - Experience in Agile Scrum methodology. - ITIL Certification and Jira & Qualifications : - Degree educated / equivalent. (ref:hirist.tech)