Cafe Manager

THE ROLE At Bombay Sweet Shop we re redefining mithai by blending traditional flavors with a contemporary twist We re on the lookout for a dynamic Cafe Manager who can oversee the day-to-day operations of our vibrant cafe ensuring smooth service and a fantastic customer experience As part of the Hunger Inc family which also includes The Bombay Canteen O Pedro Veronica s and Papa s Bombay Sweet Shop is more than just a modern-day mithai shop It s a space where heritage and innovation come together creating unforgettable moments for our customers To make this happen we need a passionate organized and energetic leader who can manage operations with precision and inspire a team to deliver the very best every day WHO YOU ARE You re not just a manager you re the heart of the cafe You thrive in a fast-paced environment bringing both structure and excitement to your daily work You have a sharp eye for detail a proactive attitude and a knack for solving problems on the fly With at least 2 years of experience in a cafe or restaurant environment you know how to manage a team keep everything organized and ensure each guest has a memorable experience You re a natural leader with exceptional communication skills able to motivate your team while delivering outstanding service You re also comfortable with POS systems managing inventory and handling all the operational details that make a cafe run smoothly If you re passionate about hospitality and enjoy working in a collaborative high-energy setting we d love to have you on board YOUR TEAM You ll be leading a dedicated team of front-of-house staff working closely with them to ensure everything runs smoothly from training new hires to managing daily operations Together you ll create an environment where both guests and staff thrive WHO YOU WILL REPORT TO You will report directly to the Head of Operations a leader who shares your passion for excellent customer service team development and the art of mithai YOU WILL BE RESPONSIBLE FOR Team Leadership Supervise and support the cafe team ensuring high standards of service smooth operations and well-trained staff Operational Excellence Oversee cafe operations manage stock levels place supplier orders and ensure the space is clean organized and ready for daily service Customer Experience Lead by example in providing exceptional customer service handle inquiries or complaints and ensure every guest has a memorable visit Financial Management Maintain accurate records of daily weekly and monthly revenues and expenses Menu Innovation Experiment with seasonal menus and beverages creating new offerings that reflect customer preferences and trends Health Safety Compliance Ensure all operations adhere to health safety and hygiene SOPs Collaboration Work with the Head of Operations to streamline processes improve service and develop long-term relationships with customers and suppliers SKILLS EXPERIENCE At least 2 years of experience in a fast-paced cafe or restaurant environment with a focus on customer service and operations A strong team leader who can manage train and motivate a diverse group of people Proactive organized and able to handle multiple tasks simultaneously Excellent communication skills in English with a solid understanding of POS systems Ability to work flexible shifts as required by the cafe s operating hours Pre-opening experience is a bonus but not essential WHAT YOU LL GET Career Growth Be part of an innovative passionate team that s redefining the future of mithai and hospitality in India Supportive Team Work in an environment that fosters teamwork development and exceptional experiences Competitive Salary Receive compensation that reflects your expertise dedication and potential for career advancement At Bombay Sweet Shop we re creating more than just delicious mithai we re crafting a memorable experience for every guest If you re ready to take charge of a vibrant cafe and be part of something extraordinary we want to hear from you