Frontline Ps Support Engineer

Realize your potential by joining the leading performance-driven advertising company As a Technical Support Engineer L1 on the Global Technical Support team in our Gurugram Office you ll play a vital role in troubleshooting real-world client issues learning continuously and ensuring a seamless experience for Taboola s publisher partners You ll work closely with experienced support engineers cross-functional teams and global stakeholders to ensure a seamless experience for Taboola s publisher partners This role provides hands-on exposure to Taboola s proprietary systems web technologies and industry-standard monitoring and analytics tools To thrive in this role you ll need 1-2 years of experience in a technical support or customer-facing engineering role Hands-on experience with HTML CSS JavaScript and SQL Familiarity with monitoring and analytics tools like Kusto Grafana BigQuery or Google Analytics is a strong plus Excellent verbal and written communication skills in English Strong troubleshooting analytical and problem-solving mindset Bonus points if you have Ability to manage multiple issues simultaneously in a high-pressure environment Willingness to work in rotational shifts as part of a global 24x7 support model How you ll make an impact Troubleshoot and resolve issues raised by publishers across Taboola s ad-serving stack integrations and reporting systems Debug front-end code issues using HTML CSS JavaScript and related technologies Handle daily support tickets investigate performance alerts and ensure timely communication with stakeholders Collaborate with R D Product and other internal teams to escalate and resolve more complex technical problems Maintain accurate documentation of issues solutions and troubleshooting steps in internal systems Participate in training and knowledge-sharing sessions to continually improve expertise and processes Why Taboola If you ask Taboolars what they love about working here they ll tell you that they ve been empowered to realize their full potential while growing and learning from and with smart and talented people They ll also share more about Adam Singolda Taboola Founder and CEO says You can copy anything from another business but you can t copy a company s culture Well-being Enjoy comprehensive benefits including health coverage fully stocked kitchen Flexibility We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired Work with some of the biggest names Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E Online Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda Ready to realize your potential Taboola is an equal opportunity employer and we value diversity in all forms We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success Employment is decided on the basis of qualifications merit and business need Learn more about TaboolaLife on LinkedIn Facebook Instagram X YouTube the Taboola Life Blog About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale Taboola works with thousands of businesses who advertise directly on Realize Taboola s powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboola s technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale LI-ST1 LI-Hybrid