Servicedesk Engineer

Servicedesk Egineer Provides IT support to internal users Should be comfortable interacting with international customers in English language The profile requires working extensilvely with computers and head phones to take inbound outbound calls Will be part of a global support operations group virtual team with peers from offices globally Provides frontline IT support to users over phone and email Ticket monitoring and Remote support Windows troubleshooting Performs activities such as Network Account Password reset and Unlock Security Token PIN reset adding users to Access groups to grant permissions to applications resources Creates and Manages User accounts Coordinates with users and support team s and schedules Account Network resource migration Creates proper documentation using ServiceNow ticketing tool Tracking of issues and solutions resolving or routing escalating where appropriate Ensures seamless shift hand-over Performs other special projects as assigned Required Basic Qualifications Skills Bachelors Degree in any stream 2 years of experience in the field of IT support Excellent customer service skills and team player are must Experience with Service Now ticketing tool is desirable Must have exceptional oral and written communication skills Ability to document properly in written format in a timely manner Must have the ability to work in a demanding environment with multiple priorities Candidate should be ready to work in different shifts as per roster Candidates with international exposure in providing IT support will be preferred Rotating weekend work will be necessary in order to support a 24x7 global delivery model Mandatory Skills Primary Skills Windows troubleshooting Active Directory Office 365 troubleshooting