Customer Service Trainer
4 weeks ago
Join our Team as a Customer Service Trainer Location Gurgaon work from office About the role Are you passionate about helping others grow and thrive in their roles As a Customer Service Trainer you ll play a key role in shaping the learning journey of new and existing employees From designing engaging training programmes to delivering impactful sessions and evaluating their success you ll ensure our people are equipped with the knowledge and skills they need to succeed If you re a confident communicator with a flair for facilitation and a love for continuous improvement this is your opportunity to make a real difference What makes you a great fit Proven experience in designing and delivering training programmes Strong verbal and written communication skills Confident presenter with excellent facilitation skills Skilled in identifying training needs and tailoring content accordingly Knowledge of instructional design and adult learning principles Empathetic and approachable with strong interpersonal skills Adaptable and flexible in delivery methods and learning styles Organised with excellent time management and attention to detail Committed to continuous learning and professional development Able to evaluate training effectiveness and implement improvements Comfortable managing training logistics and maintaining accurate records Positive patient and persistent in helping others succeed Key responsibilities Identify learning and development needs through job analysis and stakeholder consultation Design and update training materials presentations and assessments Deliver training sessions in person online or through blended learning Evaluate training effectiveness using feedback assessments and performance data Provide support and guidance to trainees helping them reach their learning goals Ensure a safe inclusive and engaging learning environment Stay current with training methodologies and industry trends Manage training schedules attendance tracking and documentation Promote a culture of learning and development across the organisation Perks for our People Holidays 18 days annual leave 6 public holidays Other Leave 7 days casual leave 7 days sick leave Development In-House Training Academy Wellbeing Mental Health support Who we are Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences Our values We champion our values in everything we do Innovation Integrity Ambition Knowledge Inspiration ED I We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process Responses are anonymous and help inform our future initiatives We re the UK s leading business telephony and cloud communications provider Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions
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Customer Service Trainer
6 days ago
Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Trainer, Customer ServiceLocation:Gurgaon, IndiaReporting to:Instructional DesignerAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...
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Bpo Trainer
1 week ago
Faridabad, Haryana, India Apogee Service Pvt. Ltd Full time**Designation - BPO Trainer** Responsible for training new hires and existing employees in **voice-based communication,** enhancing their language proficiency, customer handling skills, and overall performance. **Key Responsibilities**: - Conduct training sessions focusing on voice modulation, accent neutralization, and customer interaction skills. -...
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Trainer - Collections & Customer Service
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Gurgaon, Haryana, India Creative Indians Full time ₹ 4,00,000 - ₹ 12,00,000 per yearNeed Immediate JoinersMust have Min 2+yrs exp as Process Trainer from International Customer Service process BPO.Trainers from International Voice process requiredUS ShiftsExcellent Comms requiredCall send CV
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Customer Care Executive Trainer
5 days ago
Haryana, India 3G HR SERVICES Full time**Greetings From 3G HR SERVICES!!!** We are Hiring for a **Customer care Executive Trainer** **Job description**: Exp**:2-5 Years** Location**:Sohna, Haryana** Salary**:up to 30 K** **Male or Female** Day shift **6 Days Working** **Roles & Responsibilities**: Excellent communication Skills with basic computer knowledge Pay: ₹25,000.00 - ₹30,000.00...
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Assistant Manager
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Customer Service Associate
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Gurugram, Haryana, India Cubnet Service Full time**Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...
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Bfsi Trainer
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Gurugram, Haryana, India Niit Foundation Full timeThe **BFSI Trainer** (Banking, Financial Services, and Insurance Trainer) plays a crucial role in training individuals or employees in the BFSI sector. Their goal is to ensure trainees understand industry practices, financial products, regulatory norms, and customer handling techniques. Here's a detailed breakdown of the **roles and responsibilities** of a...
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Customer Service Associate
6 days ago
Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per yearCustomer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...
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Customer Service Associate
7 days ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...