Service Desk Engineer

3 weeks ago

Noida Uttar Pradesh, India Awign Expert Full time

Position Service Desk Engineer Technical Support Engineer L2 Working Hours 24x7 Rotational WFO Work Location NSEZ Phase 2 Noida Experience 5yrs to 10yrs Note Must have excellent communication skills Key Responsibilities Provide advanced support to end-users for laptop-related issues including hardware and software troubleshooting Resolve issues related to Windows operating systems Office 365 applications SharePoint file servers and printers Handle service desk tickets efficiently ensuring timely resolution and excellent customer service Communicate effectively with end-users to understand their issues and provide clear and concise guidance Maintain detailed documentation of support activities resolutions and updates to the knowledge base Work closely with other IT team members and departments to resolve complex issues and improve overall service delivery Provide guidance and training to end-users to help them resolve common issues and improve their understanding of IT systems Assist with routine maintenance and updates of IT systems and software to ensure optimal performance Escalate complex issues to Level 3 support or other appropriate teams when necessary ensuring thorough documentation of all steps taken Technical Skills Proficiency in troubleshooting Windows operating systems In-depth knowledge of Office 365 applications including Outlook Word Excel and Teams Experience with SharePoint administration and troubleshooting Familiarity with file server management and network printers Soft Skills Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Customer-focused with a dedication to providing high-quality service Preferred Qualifications Relevant certifications such as CompTIA A Microsoft Certified Modern Desktop Administrator Associate or similar Experience with ITIL framework and service management best practices Familiarity with remote support tools and techniques

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