Service Desk
2 days ago
**Req ID**: 314430
We are currently seeking a Service desk - C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Senior Service Desk Associate : English
India - Hybrid working (Office and Hybrid (Office and Remote))
Competitive Salary & Benefits
**Role Overview**:
**Role Responsibilities**
- Manages customer interactions & records reported issues in the ITSM
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
**Key Skills**
- Ideally University education, preferably technical degree, or Microsoft certifications
- Experience of providing Hybrid (Office and Remote) IT support is an advantage
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work shifts if required
**About NTT DATA
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