Oracle Fusion Expert

Job Category Support The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems The key skills put to use on a daily basis are - high level of techno-functional skills Oracle products knowledge problem-solving skills and customer interaction service expertise Education Experience BE BTech MCA CA or equivalent preferred Other qualifications with adequate experience may be considered 5 years relevant working experience Functional Technical Knowledge Skills Must have good understanding of the following Oracle Cloud Financials version 12 capabilities We are looking for a techno-functional person who has real-time hands-on functional product and or technical experience and or worked with L2 or L3 level support and or having equivalent knowledge We expect candidate to have 1 Strong business processes knowledge and concepts 2 Implementation Support experience on either of the areas - a ERP - Cloud Financial Modules like GL AP AR FA IBY PA CST ZX and PSA or b HCM - Core HR Benefits Absence T L Payroll Compensation Talent Management or c SCM - Inventory OM Procurement Candidate must have hands-on experience minimum in any of the 5 modules on the above pillars 3 Ability to relate the product functionality to business processes and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials 4 Technically Strong with Expert Skills in SQL PLSQL OTBI BIP FRS reports FBDI ADFDI BPM workflows ADF Faces BI Extract for FTP Payment Integration and Personalization 5 Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud 6 Strong problem-solving skills 7 Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response and mobilize the organizational resources while setting realistic expectations to customers 8 Strong operations management and innovation orientation so you can continually improve the processes methods tools and utilities 9 Strong team player so you leverage each other s strengths You will be engaged in collaboration with peers within across the teams often 10 Strong learning orientation so you keep abreast of the emerging business models processes applications product solutions product features technology features - and use this learning to deliver value to customers on a daily basis 11 High flexibility so you remain agile in a fast changing business and organizational environment 12 Create and maintain appropriate documentation for architecture design technical implementation support and test activities Personal Attributes 1 Self-driven and result oriented 2 Strong problem-solving analytical skills 3 Strong customer support and relation skills 4 Effective communication verbal and written 5 Focus on relationships internal and external 6 Strong willingness to learn new things and share them with others 7 Influencing negotiating 8 Team player 9 Customer focused 10 Confident and decisive 11 Values Expertise maintaining professional expertise in own discipline 12 Enthusiasm 13 Flexibility 14 Organizational skills 15 Values and enjoys coaching knowledge transfer ability 16 Values and enjoys teaching technical courses Note Shift working is mandatory Candidate should be open to work in evening and night shifts on rotation basis Career Level - IC3 Responsibilities As a Sr Support Engineer you will be the technical interface to customers Original Equipment Manufacturers OEMs and Value-Added Resellers VARs for resolution of problems related to the installation recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and or platforms Also you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position you will routinely act independently while researching and developing solutions to customer issues About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law