Oracle Fusion Cloud Cx Services

Job Category Product Development Oracle Customer Success Services As a key member of Oracle Customer Success Services we will join an international network of experts dedicated to driving customer success through innovation and expertise Our One Oracle approach ensures we will be part of a team delivering comprehensive end-to-end services and solutions that accelerate the entire customer journey Work alongside certified and experienced professionals gaining exposure to cutting-edge technologies and methodologies and enhancing your skills and credentials Engage with a diverse range of customers managing the full lifecycle of delivery and services and ensuring each project has a tangible impact Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success Join us in Oracle Customer Success Services and elevate your career with a company that values innovation expertise and customer-centric solutions Key Responsibilities Engage business partners to gather requirements and translate functional needs into technical specifications for CX Marketing Cloud Field Service Cloud CPQ Fusion Sales Service Cloud Cloud solutions Lead the design and delivery of scalable high-impact CX implementations across financial management power planning Telecom and consolidation domains Strong Oracle Field Service Cloud and Oracle Fusion Sales Serves Cloud knowledge and concepts Implementation Support experience on Oracle Field Service Cloud Oracle Fusion Sales Serves Cloud modules Features Instance setup Capacity Collaboration Core Manage Customer Communication Forecasting Mobility Routing Smart Location and event subscription Customer Portal Implementation Support experience on Oracle Field Service Cloud Oracle Fusion Sales Serves Cloud like mobile plugin framework Customer Portal integration with other application Java Script jQuery Node JS Gulp js HTML CSS Webpage Design Redwood AI Ability to relate the product functionality to business processes and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Field Service Cloud and Oracle Fusion Sales Serves Cloud Technically good Skills in JavaScript VBCS jQuery KnockoutJS NodeJS HTML CSS Webpage Design python Postman Ability to relate the product functionality to business processes and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Field Service Cloud and Oracle Fusion Sales Serves Cloud Qualifications Skills Mandatory Bachelor s degree BE BTech MCA Minimum 5 years experience with Oracle CX Cloud products Marketing Cloud Field Service Cloud CPQ Fusion Sales Service Cloud Deep Implementation Support experience of CX processes and solution areas Proficiency with mobile plugin framework Customer Portal integration with other application Java Script jQuery Node JS Gulp js HTML CSS Webpage Design Redwood AI VBCS Strong analytical and problem-solving skills Ability to thrive in a fast-paced dynamic environment with minimal supervision Good-to-Have Excellent communication and project management skills including stakeholder and team facilitation Experience with Service Requests SRs Request for Change RFCs and My Oracle Support Familiarity with OAC-Essbase Essbase 19c and Essbase 21c platforms Self-Assessment Questions Can I confidently translate complex business and functional requirements into technical Oracle Field Service Cloud and Oracle Fusion Sales Serves Cloud specifications and solutions Do I have hands-on experience implementing and supporting Oracle Field Service Cloud and Oracle Fusion Sales Serves Cloud products Am I skilled in developing custom integrations and automations using CX Data Integration CX Fusion Integration Agent Groovy Business Rules and scripting languages like Batch Python or PowerShell Have I successfully supported diverse Oracle Field Service Cloud and Oracle Fusion Sales Serves Cloud processes Am I able to work independently solve complex challenges and adapt quickly in a fast-moving service-oriented environment Responsibilities 1 Incident Management Troubleshoot and resolve application issues Address user tickets triage issues and provide solutions for both functional and technical problems Prioritize and escalate Identify business-critical issues that require urgent attention or Oracle escalation 2 End-User Support Enablement Respond to user queries Answer how to questions guide on navigation and help interpret application results and configurations Conduct training and knowledge sharing Provide onboarding refresher and update training to business users 3 Configuration Administration Assist with configuration Help maintain SaaS configurations workflows business rules roles approvals reports data security etc often in production and preview environments Support minor changes and regression tests during quarterly updates 4 Service Request SR Management Log and manage Service Requests SRs with Oracle Draft clear detailed tickets for Oracle Support and manage lifecycle through resolution Monitor patch and bug progress and keep business updated 5 Release Patch Readiness Analyze and communicate impact of quarterly updates Review What s New documents pretest updates in sandboxes and advise the business of changes or risks Regressions UAT testing Coordinate or perform user acceptance and regression testing after updates 6 Integration Data Flow Support Monitor and support integrations Troubleshoot issues with inbound outbound integrations APIs file flows and OIC OFS Coordinate with IT or integration partners as needed 8 Documentation Knowledge Base Maintain up-to-date support documentation Update FAQs quick guides and process manuals for evolving system and business processes 9 Customer Experience Advocate for user satisfaction Act as the voice of the user when working with Oracle or internal IT collect feedback and recommend enhancements when recurring pain points are identified 10 Compliance Best Practice Ensure data privacy and compliance Follow all Oracle and customer organization data handling and privacy requirements Promote SaaS best practices e g configure extend customize and minimize system customizations Qualifications Career Level - IC4 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law