Senior Salesforce Consultant

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at the heart of Version 1 We ve been awarded Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards Global Microsoft Modernising Applications Partner of the Year Award 2023 AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023 As a consultancy and service provider Version 1 is a digital-first environment and we do things differently We re focused on our core values using these we ve seen significant growth across our practices and our Digital Data and Cloud team is preparing for the next phase of expansion This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally Role purpose Version 1 is seeking a Salesforce Consultant to provide application support and platform enhancements for Salesforce and its integrated ecosystem This role is focused on incident management proactive monitoring problem resolution and incremental development ensuring stable operations and continuous improvement of the Salesforce platform The consultant will work closely with clients internal teams and business users to ensure timely resolution of issues root cause analysis and delivery of small enhancements Qualifications Key responsibilities L0 Support Support L0 team in monitoring analyzing classifying and interacting with users on incident tickets daily L1 L2 Support Monitor incident ticket logs for application errors and exceptions Acknowledge respond to and resolve Salesforce Pardot application errors and exceptions Perform proactive platform monitoring and incident reporting into the incident log Raise platform incidents with vendor logs and collaborate with OEM vendors Salesforce MuleSoft for resolution Problem Knowledge Management Deliver root cause analysis documents for all P1 P2 incidents Update runbooks knowledge base with resolution steps where applicable Perform problem management for recurring incidents to prevent reoccurrence Enhancements Support the development of enhancements e g small-scale configuration workflow improvements automation Assist with testing documentation and deployment of incremental improvements Essential experience skills 3-5 years of hands-on experience in Salesforce support and administration Strong knowledge of Salesforce configuration objects fields validation rules workflows flows Experience with incident and problem management processes Familiarity with integration monitoring especially Salesforce-MuleSoft-ERP landscapes Strong troubleshooting and analytical skills Ability to collaborate with vendors and internal teams to resolve issues effectively Excellent communication and documentation skills Certifications highly desirable Salesforce Administrator or Platform App Builder certification ITIL Foundation certification preferred for incident problem management Exposure to Agile Scrum methodologies Familiarity with testing frameworks and deployment strategies Additional Information At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat Our employee-designed Profit Share scheme divides a portion of our company s profits each quarter amongst employees We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth