Senior Salesforce Consultant

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1. 

We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. 

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. 

Role purpose

Version 1 is seeking a Salesforce Consultant to provide application support and platform enhancements for Salesforce and its integrated ecosystem. This role is focused on incident management, proactive monitoring, problem resolution, and incremental development, ensuring stable operations and continuous improvement of the Salesforce platform.

The consultant will work closely with clients internal teams and business users to ensure timely resolution of issues, root cause analysis, and delivery of small enhancements.

Key responsibilities

·

L0 Support:

· Support L0 team in monitoring, analyzing, classifying, and interacting with users on incident tickets daily.

L1 & L2 Support:

· Monitor incident ticket logs for application errors and exceptions.

· Acknowledge, respond to, and resolve Salesforce/ Pardot application errors and exceptions.

· Perform proactive platform monitoring and incident reporting into the incident log.

· Raise platform incidents with vendor logs and collaborate with OEM vendors (Salesforce, MuleSoft) for resolution.

Problem & Knowledge Management:

· Deliver root cause analysis documents for all P1 & P2 incidents.

· Update runbooks (knowledge base) with resolution steps where applicable.

· Perform problem management for recurring incidents to prevent reoccurrence.

Enhancements:

· Support the development of enhancements (e.g., small-scale configuration, workflow improvements, automation).

· Assist with testing, documentation, and deployment of incremental improvements

Essential experience & skills

· 3–5 years of hands-on experience in Salesforce support and administration.

· Strong knowledge of Salesforce configuration (objects, fields, validation rules, workflows/flows).

· Experience with incident and problem management processes.

· Familiarity with integration monitoring, especially Salesforce–MuleSoft–ERP landscapes.

· Strong troubleshooting and analytical skills.

· Ability to collaborate with vendors and internal teams to resolve issues effectively.

· Excellent communication and documentation skills.

Certifications (highly desirable)

· Salesforce Administrator or Platform App Builder certification.

· ITIL Foundation certification (preferred for incident/problem management).

· Exposure to Agile/Scrum methodologies.

· Familiarity with testing frameworks and deployment strategies.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.