Customer Care

3 weeks ago

Hyderabad, India UWorld, LLC Full time

UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations. The Technical Account Representative will work with the internal and external customers, to ensure the successful implementation of UWorld products and services. Day-to-day responsibilities include operational aspects of product fulfillment, customer onboarding experience, product training and support, data collection and reporting, and providing excellent customer service. Technical Account Representatives are customer-oriented, tech-savvy, and the client's main post-sale point of contact. Requirements - Work with UWorld staff and university/district/school personnel to define project priorities, success criteria, and effectively manage priorities to ensure the successful launch of UWorld implementations. - Coordinate customer data setup and monitoring of data transfers. - Monitor implementation plans, ongoing product usage, and act as a coordinator for all aspects of each customer implementation, including our Early Adopter and Pilot programs. - Identify best practices to improve customer communications related to product implementation. - Monitor the progress of customers onboarding and post-launch activities. When needed, alert stakeholders and UWorld staff to launch readiness blocks and implement solutions or workarounds during onboarding and post-launch for high-priority issues. - Create standardized implementation procedures and training documents. - Provide customer-facing launch training and ongoing support for the UWorld learning platform and faculty tools. - Assist in quality assurance and testing of newly released online products and platform features. - Compile ongoing customer usage, performance, and other data to determine the efficacy of customer implementation. - Support the sales team in monitoring contract renewal opportunities. Qualifications: - Bachelor's degree in any discipline - 3-5 years’ experience in customer service or product support. - Excellent verbal and written communication skills with the ability to call, connect, and interact directly with both technical and non-technical customers. - Experience in delivering online or face-to-face product training and support. - Experience gathering data, summarizing, and presenting relevant information to internal and external customers, online and in-person. - Experience successfully organizing, prioritizing, and managing simultaneous projects. - Proficient with Microsoft Office and Google Suite. - Knowledgeable about the application of educational technology in the classroom.

  • Customer Care/ Patient Care

    4 days ago

    Hyderabad, Telangana, India Fernandez Hospital Full time ₹ 78,000 - ₹ 1,56,000 per year

    Job Description: Customer Care Executive (Female – Night Shift)Position: Customer Care ExecutiveGender Requirement: FemaleShift: Night ShiftDepartment: Customer Support / Front Office / Call CenterReports To: Customer Care Manager / Shift Supervisor1. Job SummaryThe Customer Care Executive (Night Shift) is responsible for handling customer queries, calls,...

  • Customer Care Advocate

    2 weeks ago

    Hyderabad, India Regal Rexnord Full time

    Position Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer...

  • Customer Care Executive

    2 weeks ago

    Hyderabad, India Petsfolio Full time

    Company Description Company - **petsfolio** Designation - Customer Care Executive Work Location - **Hyderabad** Work Experience - 3-4 years Work Timings - **10am to 7.pm** **Job Description**: Designation - Customer care executive (Full Time voice profile) Location: - Hyderabad Full Time Role Work from office Educational Profile - Agent will be...

  • Customer Care Associate

    6 days ago

    Hyderabad, India Avidbots Full time

    **Customer Care Associate (India)** **About Avidbots**: At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity’s potential. Neo is our current ground-breaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher...

  • Customer Care Manager

    2 weeks ago

    Hyderabad, India Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Monitor and improve Customer Satisfaction parameters across the region-MTTR, TCF, Periodic Feedback and CaPS and personal customer visits. Monitor and strategically improve STR, AMC Sale, Bharosa Sale, Spares and Lubricants business across the region to exceed the targets. Motivate the...

  • Customer Care Manager

    2 weeks ago

    Hyderabad, Telangana, India Mahindra & Mahindra Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities & Key Deliverables Monitor and improve Customer Satisfaction parameters across the region-MTTR, TCF, Periodic Feedback and CaPS and personal customer visits. Monitor and strategically improve STR, AMC Sale, Bharosa Sale, Spares and Lubricants business across the region to exceed the targets. Motivate the Customer care team ( CCM, TM and Tech...

  • Customer care executive

    1 week ago

    Hyderabad, India Domestic cluster enterprise Full time

    customer support executive's role is to manage customer interactions and ensure customer satisfaction. They are responsible for a variety of tasks, including: Managing customer support teams: Overseeing the customer service process, monitoring the work of representatives, and helping them improve Creating policies and procedures: Developing standards for...

  • Customer Care Executive

    4 weeks ago

    Hyderabad, India Hearing Solutions Full time

    Job Description Customer Care Executive Hearing Solutions is seeking a dedicated Customer Care Executive (CCE) to join our team. If you are passionate about providing excellent customer service, skilled at managing inquiries, and capable of identifying customer needs to drive satisfaction and sales leads, we encourage you to apply! Key Responsibilities -...

  • Customer Care Executives

    7 days ago

    Hyderabad, Telangana, India REGUL SOLUTIONS Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Description: Customer Care ExecutiveLocation:Hyderabad CityDepartment:Front Office / Client RelationsReports To:Clinic Manager / Front Office ManagerSalary Range:₹25,000 – ₹30,000 per month Position SummaryThe Customer Care Executive will be the first point of contact for clients visiting or calling Oliva Skin & Hair Clinic. The role involves...

  • Customer Care Executive

    2 weeks ago

    Hyderabad, India CorpOne Staffing Solution PVT LTD Full time

    **Job Position**: Customer Care Executive Location: Karkhana, Hyderabad **Salary**: 17000 CTC Languages: Malyalam,English Job Role Description: To Answer Calls and Solve Customer Questions and provide accurate information according to the process. Immediate Joining Contact Name: Vijay Kondalwar Contact Number: 7020652146/7569222918 **Salary**: From...