Customer Care Associate

6 days ago

Hyderabad, India Avidbots Full time

**Customer Care Associate (India)**

**About Avidbots**:
At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity’s potential. Neo is our current ground-breaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focusesand we’re just getting started

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 4 years and one of Deloitte's Fast 500 (2021).

Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition

**Check Neo out**

We are looking for an enthusiastic Customer Care Associate to join us on our journey of bringing robots to everyday life. This role is responsible for providing great customer care to our clients across the world, by assisting remotely with robot deployment and ongoing online support. Our Customer Care Associates create cleaning plans (detailed cleaning instructions for each robot) and monitor the performance of robots in the field to ensure we are providing the best experience for our customers.

This role reports to the Senior Manager, Customer Operations

**Main tasks**:

- Supervise our fleet of deployed robots remotely identifying issues and resolving them using our internal tools
- Record and document remote monitoring events (filing fault reports, etc.)
- Investigate and suggest improvements to internal tools and other processes
- Interface with sales and deployment teams to create and customize “cleaning plans” for our robots
- Receive and solve customer queries and issues via phone calls
- Interact with customers (as required) and understand customer-specific standards/preferences

**Requirements**:

- Excellent English language skills (native or advanced)
- Bachelor's degree. Preferred in B.Tech, BSc or relevant experience
- Availability to work 24/7 on weekly rotating shifts including weekends
- Experience with basic issue trackers and other office admin tools

**Nice to Have**:

- Experience with Robot Operating System (ROS)
- Experience working with similar robotics fleet management systems.
- Experience with software testing, bug reporting, etc.
- Enjoy working in a small team with big dreams

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture and believe that work/life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

  • Customer Care Associate

    1 week ago

    Hyderabad, Telangana, India Dream Solution Indore Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesRole : CCAChannel : OutboundProfile : Outbound SalesCustomer Care Associates Outbound sales, Insurance, Deposits & CASA Sales callingsLanguages : Fluency in English & Hindi and any one regional language preferably Tamil/Malayalam/Telugu/Oriya/Kannada/Marathi.Experience : Minimum one-year outbound sales experience. Freshers can be...

  • Customer Care Associate Us

    6 days ago

    Kukatpalli, Hyderabad, Telangana, India Vedhas Technology Solutions Private Limited Full time

    **Note - We Haring for client company.** We are currently hiring for the position of Customer Care Associate (Answering Service) - Female Associates (US Health Care) - **Location**: Hyderabad (On-site work near JNTU at KPHB) - **Shift**: Night Shift (5 days working) - **Gender Preference**: Female Only - **Experience**: 1-2 years in US Voice Process with...

  • Customer Care Advocate

    2 weeks ago

    Hyderabad, India Regal Rexnord Full time

    Position Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer...

  • Customer Care Executive

    4 days ago

    Hyderabad, India Corporate Steps Full time

    **Duties/ Roles & Responsibilities -** - Handling customer & merchant calls. - Handling calls related to queries, surveys, and feedback. - Handling inquiries and service calls. - Have to solve the queries or the problems of the customers. - **Job Specification: - ** - Industry Type - BPO. - Employment Type-Full Time, Permanent. - Education Qualification -...

  • Customer Care Associate

    2 weeks ago

    Hyderabad, India Seven Tech IT Solutions Full time

    Hi Hurry up!!!!! - Job Role : Customer Service Associate - Education : Inter / Graduate - Exp ; 0 - 3 yrs ( freshers can apply) - CTC : Upto 2.0 Lpa - Making call to customer on product services - Responsible for coordinating with the prospects to verify and or retrieve the required information - Qualify process based on the defined criteria - Setting up an...

  • Customer Care Associate

    1 week ago

    Hyderabad, India BOBTON IT SOLUTIONS PVT LTD Full time

    Hi Hurry up!!!!! - Job Role : Customer Service Associate - Education : Any Graduate - Exp ; 06mnts - 3yrs - CTC : Upto 2.5L pa **!!!! No Sales & No Targets !!!!!** **Job Description**: - Responsible for B2C elevate generation across UAE - Responsible for coordinating with the prospects to verify and or retrieve the required information - Qualify process...

  • Customer Care Advcoate

    2 weeks ago

    Hyderabad, India Regal Rexnord Full time

    Responsibilities: • Dedication to 80-20 overserve strategies and continuous improvement • Collaborates with other teams to drive resolution/shipment on open order reports • Handles internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures • Responsible for building strong customer...

  • Customer Care Coordinator

    1 day ago

    Hyderabad, India Wisdom Motors LLC Full time

    **RAG - Customer Care Coordinator** Role Type: Contract Location: Remote [Must be able to work in US CST time zone i-e 9am to 5pm] Languages: English (both written and verbal). Spanish is an asset but not required This position interacts with customers to provide information in response to inquiries relating to the shipment of automobiles within the...

  • Customer Care Advcoate

    4 days ago

    Hyderabad, Telangana, India Regal Rexnord Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responsibilities: • Dedication to 80-20 overserve strategies and continuous improvement • Collaborates with other teams to drive resolution/shipment on open order reports • Handles internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures • Responsible for building strong customer...

  • Customer Care Advcoate

    4 days ago

    Hyderabad, Telangana, India Regal Rexnord Corporation Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responsibilities: • Dedication to 80-20 overserve strategies and continuous improvement • Collaborates with other teams to drive resolution/shipment on open order reports • Handles internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures • Responsible for building strong customer...