Call Center Executive

3 weeks ago

Kochi, India Autobahn Corporation Full time

Job Title: Call Centre Executive (Male) Department: Customer Experience / Call Centre Location: [Specify – e.g., Kochi / Regional Office] Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male) will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients. Key Responsibilities - Handle inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection. - Conduct service reminders, lead follow-ups, and post-service/customer satisfaction calls. - Manage daily call logs and data entries accurately in CRM or internal systems. - Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure timely updates and issue resolution. - Support campaigns, promotions, and customer communication drives initiated by management. - Maintain daily and weekly reports on call performance, follow-ups, and closures. - Escalate customer concerns appropriately to ensure swift and professional resolution. - Ensure compliance with company communication standards and customer service protocols. Key Skills & Competencies - Excellent verbal communication skills in Malayalam, English, and Hindi. - Strong customer engagement and problem-solving ability. - Proficiency in MS Office, CRM tools, or call management software. - Ability to handle volume-based targets with quality and professionalism. - Good coordination and teamwork skills. Qualifications - Graduate / Diploma in any discipline. - Minimum 1 year of experience in call centre, telecalling, or customer service roles — preferably in Automotive, FMCG, or Retail sectors.

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