Executive - Customer Support (1-2 Yrs) Noida (after-sales/customer Service)

3 days ago

Noida, Uttar Pradesh, India Techstats Solutions Full time

Customer Support Executive Company Techstats SolutionsLocation NoidaEmployment Type Full-TimeAbout Us - Techstats Solution is a well-diversified association of multiple group companies in the main verticals that overlap the outsourcing services to our clients across the world - We pride ourselves on dependably delivering excellent customer value based on a healthy countrywide network a rising global presence and state-of-the-art services - With our expert team of professionals we are confidently providing outsourcing as well as support services to all business organizations We prioritize delivering exceptional service and value to our clients through cutting-edge solutions - We are seeking dedicated and customer-focused individuals to join our team as Customer Support Executives Key Responsibilities - Customer Interaction Serve as the first point of contact for customer inquiries through email chat and phone ensuring timely and accurate responses - Issue Resolution Troubleshoot and resolve technical issues escalating to the appropriate team when necessary - Product Knowledge Develop a deep understanding of Techstats Solutions products and services to guide customers effectively - Documentation Maintain accurate records of customer interactions and solutions provided in the CRM system - Feedback Management Gather customer feedback and provide actionable insights to internal teams for product or service improvement - Cross-Department Collaboration Liaise with technical sales and product teams to address customer concerns and improve the overall customer experience - Training Development Stay updated with the latest features updates and best practices related to the company s offerings Qualifications Skills - Bachelor s degree in any field preferred in IT Business Administration or related areas - Minimum 1 year of experience in customer support or a similar role freshers with excellent communication skills are welcome - Excellent verbal and written communication skills - Strong problem-solving and multitasking abilities - Proficiency in using CRM tools and basic technical troubleshooting - Empathy and patience when dealing with customer concerns - Ability to work in a fast-paced environment and adapt to new challenges Why Join Techstats Solutions- Competitive salary and benefits package - Opportunities for professional growth and learning - Inclusive and collaborative work culture - Exposure to cutting-edge technology and innovative projects - Employee wellness programs and regular team-building activities How to ApplyInterested candidates are encouraged to send their updated resume to with the subject line Customer Support Executive Application ref updazz com

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