Staff Platform Systems Admin

This Is Helix Powered by You At BMC Helix we don t do ordinary We re the AI-native engine behind the world s most forward-thinking IT organizations helping them focus on what matters most What are we passionate about We re here to reset the economics of enterprise IT and help others realize the ROI of AI We are a mix of curious minds creative thinkers and courageous builders who believe tech should change the game-not just play it We celebrate wins support each other and laugh a lot We are the change makers With decades of leadership and established trust in IT service and operations management we re scaling with purpose-through organic innovation strategic acquisitions and relentless R D Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed accountability and precision We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world Our IS T Information Services and Technology department provides all the required technology and operational support services to run our business here in BMC We have over 200 servers on premises to support production disaster recovery databases applications and over 1000 servers in Lab environment IS T is transformational not only for BMC but also for the customer experience because we give a 360 degrees view to the customer about the products they should know opportunities in the pipeline and any service issues outstanding with the customer We use cutting-edge technologies to manage BMC s infrastructure and showcase it to the customers - program is called BMC on BMC We can talk about being best in class but it means much more when you hear it from unbiased third parties Gartner and Forrester continually place us ahead of our primary competitors Gartner announced BMC Software as a leader for the second consecutive year in the August 26 2015 Magic Quadrant for IT Service Support Management Tools ITSSM Here is how through this exciting role YOU will contribute to BMC s and your own success This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB This position will also have exposure to new BMC application Innovation Studio Digital Workplace HelixGPT To ensure you re set up for success you will bring the following skillset experience Manage BMC Helix ITSM applications and troubleshoot operational issues Helix ITSM log analyzing and debugging skills API Workflows and SQL Development skill with Progressive Web Application Development Reporting tools like Grafana Helix Dashboards Developing application in innovation platform Developing and Configuring ChatGPT using Azure OpenAI and Google Vertex Knowledge in Prompt Engineering to fine tune ChatGPT Manage integrations between other BMC applications like BHOM Data modeling and Data flow diagramming and analysis Qualifications Bachelor s degree with minimum 5 to 8 years work experience in BMC Remedy Application Certification in Remedy will be an added advantage Excellent verbal and written communication skills and the ability to interact professionally with diverse groups Why Work Here Because You ll Matter We re not hiring for roles-we re hiring for impact At Helix you ll solve hard problems build smart solutions and work with people who challenge and champion you You ll see your ideas come to life-and your work make a difference We believe in trust transparency and grit Our culture is inclusive flexible and built for people who want to stretch themselves - and support others doing the same Whether you re remote or in-office you ll find space to show up fully and contribute meaningfully You won t be boxed in-you ll be backed up Make Your Mark At Helix If Helix excites you but you re unsure if you meet every qualification apply anyway We value diverse perspectives and believe the best ideas come from everywhere EEOC Statement Helix is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status asa protected veteran If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities upholding a fair and ethical hiring process At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2 117 800 INR Actual salaries depend on a wide range of factors that are considered in making compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs The salary listed is just one component of BMC s employee compensation package Other rewards may include a variable plan and country specific benefits We are committed to ensuring that our employees are paid fairly and equitably and that we are transparent about our compensation practices Returnship BMC Had a break in your career No worries This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce If your expertise matches the above job visit to know more and how to apply Min salary 1 588 350 Why Work Here Because You ll Matter We re not hiring for roles-we re hiring for impact At Helix you ll solve hard problems build smart solutions and work with people who challenge and champion you You ll see your ideas come to life-and your work make a difference We believe in trust transparency and grit Our culture is inclusive flexible and built for people who want to stretch themselves - and support others doing the same Whether you re remote or in-office you ll find space to show up fully and contribute meaningfully You won t be boxed in-you ll be backed up Make Your Mark At Helix If Helix excites you but you re unsure if you meet every qualification apply anyway We value diverse perspectives and believe the best ideas come from everywhere EEOC Statement Helix is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status asa protected veteran If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page Mid point salary 2 117 800 Max salary 2 647 250 Min Salary - NEW 1 588 350 Max Salary - NEW 2 647 250