CSR-customer Service Relation

19 hours ago


Nashik, India Career Club Full time

Job Description - Respond to customer inquiries via phone, email, or live chat in a professional and timely manner - Resolve customer complaints and issues effectively, escalating to senior management when required - Record customer interactions, feedback, and transactions accurately in the customer service database - Maintain up-to-date knowledge of the company's products, services, and internal processes - Provide detailed information to customers regarding product features, pricing, and availability - Identify opportunities to cross-sell and upsell relevant products and services - Process customer orders, returns, and exchanges efficiently and within set timelines - Conduct follow-ups with customers to ensure satisfaction and address any unresolved concerns



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