International Customer Service

2 days ago

Nashik, India The HIRD Full time

Job Description

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location: Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai.

Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Off

Experience: Fresher / Experienced

Salary: ₹3.30 LPA (CTC)

Facility: One way (drop)

Roles & Responsibilities:

- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve customer queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when needed.
- Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile

- Excellent verbal and written English communication skills.
- Strong comprehension, analytical, and multitasking abilities.
- Basic knowledge of business writing and email etiquette.
- Customer service-oriented with polished soft skills.
- Not pursuing any full-time educational course.
- Comfortable with Work From Office and Night Shifts.
- Willing to relocate within Transport Boundary (if outstation).

Note:

Candidates with BPO experience and complete documents will be given preference.

Interview Process

- Assessment (Minimum SVAR score: 55) (Virtual )
- HR Interview (Walk- in )
- Operations Interview (Walk- in )

Perks & Benefits

- Performance-based incentives
- One-way cab facility (drop) within transport boundaries
- Night shift allowance up to ₹3,000/month
- Structured training program to enhance skills
- Opportunity for long-term career growth within Wipro.

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