Customer Service Representative

5 days ago

Nashik, India Gokool Digital Full time

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role


Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.


Key Responsibilities:


Advertising Postings

 Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

 Regularly track sold items and remove or update postings accordingly.

 Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

 Enhance existing postings by adding more complete information and optimizing for

customer engagement.


Customer Responses

 Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

 Aim to respond within 24 hours to ensure timely and effective customer support.

 Clarify questions and provide product-related details to facilitate smooth transactions.


Pricing & Item Research

 Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

 Recommend competitive pricing based on analysis.

 Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.


Requirements:

 Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

 Strong English communication skills—both written and verbal.

 Highly organized, self-motivated, and capable of working independently during

designated hours.

 Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you

  • Customer Service Representative

    2 weeks ago

    Nashik, Maharashtra, India beBeeSupport Full time ₹ 5,89,560 - ₹ 8,76,540

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service division, you will be responsible for resolving customer inquiries and providing exceptional support to our clients.Key Responsibilities:Respond to customer calls and emails in a timely and...

  • Customer Service Representative

    2 weeks ago

    Nashik, Maharashtra, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 4,50,000

    Job Title: Customer Service RepresentativeThis role involves providing exceptional service to our customers through inbound and outbound calls. You will be responsible for making outbound calls to potential leads, following up with existing customers for feedback, renewals, or new offers/promotions, scheduling appointments or meetings when required,...

  • Customer Service Representative

    6 days ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 50,00,000

    Job Title: Customer Service RepresentativeOverviewThis role plays a vital part in fostering strong relationships between customers and our organization.Key Responsibilities:Customer Interaction: Effectively communicate with customers to address queries and concerns, ensuring their satisfaction.Relationship Development: Develop and maintain strong...

  • Customer Service Representative

    2 weeks ago

    Nashik, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    We are seeking a highly organized and communicative Customer Service Representative to join our team. This role is responsible for ensuring customer satisfaction, resolving technical issues, and delivering exceptional service.The ideal candidate will have prior experience in e-commerce operations and be proficient in using MS Office Suite, specifically...

  • Customer Service Representative

    2 weeks ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 52,00,000

    Customer Service Representative Job Description:">The primary objective of this role is to serve as the primary point of contact for customers, handling inquiries, providing information, resolving issues and ensuring a positive customer experience primarily over the phone.">This position requires excellent verbal communication skills, a patient and...

  • Exceptional Customer Service Representative Wanted

    1 week ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Service Representative Job DescriptionIGT Solutions is hiring Customer Service Representatives to join our Gurugram team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers through various channels.Key Responsibilities:Provide outstanding customer service via phone,...

  • Service Representative

    2 weeks ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 1,50,000 - ₹ 2,50,000

    Service Representative Job OpportunityWe are seeking a highly skilled Service Representative to join our team in India.About the Position:Experience: 0 - 2 YearsEducation: Higher Secondary DiplomaIndustry Type: Furniture and FurnishingsJob Country: IndiaType of Job: Full Time EmploymentWork Location Type: On-Site WorkKey Responsibilities:Deliver exceptional...

  • International Customer Service Representative

    1 week ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 70,00,000 - ₹ 90,00,000

    Job Title: International Customer Service Representative About the Role:We are seeking an experienced customer service professional to join our team as a specialist in international customer communication. The ideal candidate will have exceptional English language skills and a proven track record in delivering excellent customer experiences.Key...

  • Customer Service Representative Role

    1 week ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 82,50,000

    Customer Service Representative PositionThis is an opportunity to join a dynamic team and provide exceptional customer service support via phone calls.The ideal candidate will have experience in RCM/DME and be able to handle inbound and outbound calls efficiently.Responsibilities include:Resolving customer inquiries, requests, and complaints over the...

  • Customer Service Specialist

    2 weeks ago

    Nashik, Maharashtra, India beBeeRepresentative Full time ₹ 6,00,000 - ₹ 9,00,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support via various communication channels.