Senior Manager

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of SM, Order to Cash & Procure To Pay
We%27re looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on deadlines, in a fairly fast paced business environment while being a good teammate and should have led a team size of 50 people.
Responsibilities
In this role, you%27ll be responsible for all the activities related to O2C and P2P domain
.Validate the Purchase Order (PO) requests from to bill the order
.Investigate discrepancies in the PO and invoices with disputes
.Manage Order to Cash related to collections and dispute management, implement & enforce to strategy
.Interaction with end customers via Calls and Emails for collecting pass due amounts
.Meeting collections numbers/targets (monthly/ quarterly/ yearly)
.Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
.Dispute Handling related to invoice issues
.Should have advanced understanding of the procure to pay process.
.Process purchase requisition and supplier-set up
.Balancing email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high-quality service and assistance before, during, and after the customer%27s requirements are met
.Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
.Acts as liaison pertaining to Procurement Operations team etc
.Develops communication between customers to have a smooth transaction
.Ability to perform and resolve the query of a customer to build a better relationship
.Supervise generic email box for incoming queries and acknowledge them as per SLA
.Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
.Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
.Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
.Transfer/Raise inquiries to appropriate teams for resolution
.Identify opportunities to improve/streamline the process
Qualifications we seek in you
Minimum qualifications
.B.Com graduation (MBA - Finance preferred)
.Meaningful work experience in Order to Cash and Procurement
Preferred qualifications
.Very Good Written and Verbal Interpersonal skills
.Proficient in MS Office applications, especially in MS excel
.SAP knowledge and experience in generating reports from SAP would be an added advantage
.Significant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
.End to End understanding of Procurement activities to decide what needs to be dealt with by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.