Travel And Expense Senior Specialist

At ABB we help industries outrun - leaner and cleaner Here progress is an expectation - for you your team and the world As a global market leader we ll give you what you need to make it happen It won t always be easy growing takes grit But at ABB you ll never run alone Run what runs the world This Position reports to Team Lead - Travel Expense Help Desk ABB Motion a global leader in motors and drives is at the core of accelerating a more productive and sustainable future We innovate and push the boundaries of technology to contribute to energy efficient decarbonizing and circular solutions for customers industries and societies With our digitally enabled drives motors and services we support our customers and partners to achieve better performance safety and reliability To help the world s industries outrun - leaner and cleaner we deliver motor-driven solutions for a wide range of applications in all industrial segments Building on over 140 years of domain expertise in electric powertrains our more than 22 000 employees across 100 countries learn and improve every day Role In this role you will ensure day-to-day processing of functional Travel and Expenses T E requests related to one or multiple business es handling both complex and escalated tasks Also you will ensure appropriate support to internal external customers and deliver accurate and timely processing of information for all stakeholders This opportunity is open for 2 hirings The work model for the role is LI-Hybrid This role is contributing to the Motion business based in Bangalore India Key Responsibilities Address ServiceNow tickets emails and Teams messages from employees and managers regarding travel and expense T E policies procedures and system-related issues Troubleshoot and resolve technical issues in Concur including posting failures and interface issues with accounting systems escalating when necessary Provide training and support to employees and managers on Concur usage and ensure compliance with company T E policies and standards Configure test and maintain Concur settings to ensure smooth system functionality and support T E operations Administer and maintain configurations in tools such as AppZen ServiceNow and WalkMe to address critical T E issues Identify process improvement opportunities maintain accurate documentation and contribute to team knowledge and service enhancement Prepare reports analyze T E data and present insights and recommendations to stakeholders Coordinate with internal stakeholders on operational topics and support T E Managers in communicating policies and handling escalated or complex issues Qualifications Bachelor s or higher degree in a related field 8 years of experience in Travel and Expenses management processes Hands-on experience in ServiceNow or similar customer support systems as well as proficiency in Concur Excellent communication skills in English both written and verbal Ability to work independently and as part of team in a fast-paced environment ABB Motion provides pioneering technology products solutions and related services to industrial customers to increase energy efficiency improve safety and reliability and maintain precise control over processes The portfolio includes motors generators and drives for a wide range of applications in all industrial sectors We value people from different backgrounds Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe MyABBStory We value people from different backgrounds Could this be your story Apply today or visit www abb com to read more about us and learn about the impact of our solutions across the globe Fraud Warning Any genuine offer from ABB will always be preceded by a formal application and interview process We never ask for money from job applicants For current open positions you can visit our career website and apply Please refer to detailed recruitment fraud caution notice using the link