Customer Relationship Officer

13 hours ago


Malappuram KL IN Wood Mall Full time

As a Customer Care Officer you will be responsible for handling customer inquiries complaints and feedback efficiently and courteously Your role is crucial in maintaining customer satisfaction and ensuring a positive customer experience You will interact with customers via phone email and chat and provide solutions to their issues promptly Responsibilities Respond to customer inquiries via phone email and chat Resolve customer complaints in a timely and effective manner Provide detailed information about products and services Keep accurate records of customer interactions and transactions Follow up with customers to ensure their issues are resolved Collaborate with other departments to resolve complex issues Provide feedback on common customer issues to help improve the company s offerings Qualifications Proven experience in customer service or a similar role Strong communication and interpersonal skills Ability to multi-task prioritize and manage time effectively Familiarity with CRM systems and practices Empathy and the ability to handle challenging situations calmly Skills Customer Relationship Management CRM software Effective communication Problem-solving Time management Conflict resolution Multitasking Active listening Job Types Full-time Permanent Pay 18 000 00 - 30 000 00 per month Benefits Leave encashment Paid sick time Work Location In person



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