UX Researcher

10 hours ago

Pune, Maharashtra, India CG-VAK Software & Exports Ltd. Full time
Job Description

Company Size

Large-scale / Global

Experience Required

3 - 5 years

Working Days

5 days/week

Office Location

Viman Nagar, Pune

Role & Responsibilities

- Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finservs digital ecosystem (apps, websites, self-service platforms).
- Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
- Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
- Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
- Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
- Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
- Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
- Contribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate

- Bachelors/Masters degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.
- 35 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.
- Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
- Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.
- Ability to synthesize complex data into clear, actionable insights.
- Excellent communication and stakeholder management skills; ability to influence product decisions with evidence.

Preferred Skills

- Prior experience in BFSI, fintech, or large-scale B2C products.
- Familiarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration.
- Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).
- Experience working in Agile/Scrum environments with cross-functional teams.

Perks, Benefits and Work Culture

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of Indias most diversified Non-banking financial companies, and among Asias top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations were present in India.

Skills: ux,analytics,research,design,b2c,payments,digital

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