UX Researcher

2 days ago

Pune, Maharashtra, India CG-VAK Software & Exports Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Size

Large-scale / Global

Experience Required
3 - 5 years

Working Days

5 days/week

Office Location

Viman Nagar, Pune

Role & Responsibilities

  • Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).
  • Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
  • Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
  • Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
  • Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
  • Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
  • Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
  • Contribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate

  • Bachelor's/Master's degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.
  • 3–5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.
  • Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
  • Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.
  • Ability to synthesize complex data into clear, actionable insights.
  • Excellent communication and stakeholder management skills; ability to influence product decisions with evidence.

Preferred Skills

  • Prior experience in BFSI, fintech, or large-scale B2C products.
  • Familiarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration.
  • Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).
  • Experience working in Agile/Scrum environments with cross-functional teams.

Perks, Benefits and Work Culture

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India's most diversified Non-banking financial companies, and among Asia's top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we're present in India.

Skills: ux,analytics,research,design,b2c,payments,digital

  • UX Researcher

    5 hours ago

    Pune, Maharashtra, India Talent XO Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Office Location:Viman Nagar, PuneExperience Required: 3-5 YearsMax Notice Period: 30 DaysRole & Responsibilities:•Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).•Design and execute research studies including usability tests, surveys,...

  • UX Researcher

    3 hours ago

    Pune, Maharashtra, India JSMYTH TECHNOLOGIES Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are hiring forUX Researcher (B2C, Fin-Tech)Experienced Required: 3 - 5 YearsLocation: Pune, Viman NagarEducation: GraduationNotice Period: Immediate Joiners PreferredIndustry: Product Company PreferedClient Name: Bajaj FinservJob Description:Role & Responsibilities:Lead user research initiatives to understand customer needs, behaviors, and pain points...

  • UX Researcher

    2 hours ago

    Pune, Maharashtra, India CG-VAK Software & Exports Ltd. Full time

    Job DescriptionCompany SizeLarge-scale / GlobalExperience Required3 - 5 yearsWorking Days5 days/weekOffice LocationViman Nagar, PuneRole & Responsibilities- Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finservs digital ecosystem (apps, websites, self-service platforms).- Design and execute research...

  • UX Researcher

    3 days ago

    Pune, Maharashtra, India Kansal Corporate Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Lead user research initiatives to understand customer needs, behaviors, and pain points Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews. Collaborate with UX/UI designers

  • UX Researcher

    6 days ago

    Pune, Maharashtra, India Talks About People HR Solutions Full time

    UX ResearcherKey Responsibilities : Data Analysis and Insights : You'll analyze behavioral data, customer surveys (CSAT, NPS), and user complaints to uncover key insights. A core part of your role will be to combine behavioral analytics with Voice of the Customer (VOC) data to pinpoint user pain points.User Research & Experimentation : You'll design and run...

  • UX Researcher

    3 days ago

    Pune, Maharashtra, India Anonymous Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & ResponsibilitiesLead user research initiatives to understand customer needs, behaviors, and pain points across company's digital ecosystem (apps, websites, self-service platforms).Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.Translate research findings into personas,...

  • Senior UX Researcher

    1 week ago

    Pune, Maharashtra, India ConnectWise Full time

    General Summary:The Senior UX Researcher is responsible for levering expertise in a wide range of research methodologies to uncover deep user insights and drive impactful design decisions. This role works in partnership with cross functional teams to lead complex research projects that aligns the goals with the current and future business...

  • Senior UX Researcher

    3 weeks ago

    Pune, Maharashtra, India ConnectWise Full time

    General Summary: The Senior UX Researcher is responsible for levering expertise in a wide range of research methodologies to uncover deep user insights and drive impactful design decisions. This role works in partnership with cross functional teams to lead complex research projects that aligns the goals with the current and future business objectives....

  • UX Research Lead

    24 hours ago

    Pune, Maharashtra, India beBeeUserResearch Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title: User Experience ResearcherWe are looking for a talented user experience professional to lead research initiatives and drive customer-centric design decisions.About the Role:Conduct comprehensive user research to inform product development and enhance overall customer experience.Collaborate with cross-functional teams to embed user insights into...

  • Full Stack UX Researcher

    8 hours ago

    Pune, Maharashtra, India beBeeUserResearch Full time ₹ 25,00,000 - ₹ 40,00,000

    About Bharat Shakti Tenders is a tendering process simplifier in India.Our mission empowers businesses with a comprehensive tender discovery solution.We use AI-powered search filters and real-time updates to make it easier for organizations of all sizes to find relevant opportunities.Role OverviewAs a UX Researcher, you will work closely with our product and...