UX Researcher

1 week ago

Pune, Maharashtra, India Anonymous Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Role & Responsibilities

  • Lead user research initiatives to understand customer needs, behaviors, and pain points across company's digital ecosystem (apps, websites, self-service platforms).
  • Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
  • Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
  • Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
  • Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
  • Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
  • Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
  • Contribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate

  • Bachelor's/Master's degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.
  • 3–5 years
    of experience as a
    UX Researcher
    or in a similar role within digital-first or product-driven organizations.
  • Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and
    A/B testing.
  • Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.
  • Ability to synthesize complex data into clear, actionable insights.
  • Excellent communication and stakeholder management skills; ability to influence product decisions with evidence.

Preferred Skills:

  • Prior experience in
    BFSI, fintech, or large-scale B2C products.
  • Familiarity with
    UX design tools (Figma, Adobe XD, Sketch) for collaboration.
  • Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).
  • Experience working in Agile/Scrum environments with cross-functional teams.

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