Manager Hr

3 weeks ago

India Hexaware Technologies Full time

Job Responsibilities Must have Responsibilities Support end to end HR service delivery Responsible to manage a delivery center Foster a strong business relationship with the stake holders Ensure SLA Mgmt of the BHR team s various activities Employee escalation grievance conflict management Plan and execute Org level Programs and engagement programs for the location Mentor upscale the team and foster team bonding Conduct effective thorough and objective investigations Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance Work closely with management and employees to improve work relationships build morale and increase productivity Provide HR policy guidance and interpretation Attrition Management and retention Reports Audits Compliances Responsible for managing internal reports Ensuring proper database of reports are maintained Manage face internal external audits wherever needed Adhering to QMS ISMS compliances Training Development Ensuring that proper induction and adequate trainings are been imparted to employees Facilitate co-ordinate trainings internal external for the team Corporate Initiatives Oversee and coordinate day-to-day services and operations of the organization ensuring compliance with company policies procedures regulations and standards of practice Job Responsibilities Desired Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance Criteria Must have Education PG- Post Graduate - Specialization in Human Resource Management The candidate should have at least 12 years of work experience as an HR generalist preferably in a BPS environment Understands IT ITES culture Excellent Oral and Written Communication skills Good client interfacing skills Energetic and self-driven individual with a focus on self and team development Employee development and performance management skills Ability to supervise and train the team to improve organizing prioritizing and scheduling work assignments Good knowledge and understanding of human resources concepts practices systems procedures and current trends Ability to make administrative procedural decisions and judgments Flexible to work in shifts Should have an experience managing first level managers for Manager HRBP profile or even second level managers for Sr Manager HRBP profile Should have managed a team span of 4 or more team members and 1500 employees Criteria Desired BPO experience HR related certification

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