Assistant Manager Customer Relations

5 days ago


Surat India Nanavati Toyota Full time

Job Description Job description: - Contact clients with interest in procuring automobiles to offer them sales deals Maintain a list of new/existing customers and occasionally communicate with them to discuss business Job Summary: The Assistant Manager Customer Relationship is responsible for supporting the Customer Relationship Manager in enhancing the overall customer experience at the dealership. This role focuses on building long-term customer loyalty, ensuring satisfaction throughout the sales and after-sales processes, resolving issues efficiently, and contributing to customer retention initiatives. Key Responsibilities: - Assist in managing daily customer relationship operations and inquiries, both in-person and via phone/email. - Support sales and service teams in delivering a consistent and high-quality customer experience. - Maintain contact with customers throughout the vehicle purchase and ownership lifecycle. - Handle customer complaints and concerns with professionalism and timely resolution. - Monitor customer feedback and satisfaction through surveys, follow-ups, and CRM tools. - Help implement customer loyalty programs and retention strategies. - Coordinate with departments (Sales, Service, Finance) to ensure seamless service. - Maintain accurate and updated customer records in the CRM system. - Support event planning and customer engagement initiatives (e.g., test drive events, appreciation days). - Train front-end staff on customer service protocols and dealership standards



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