(Apply in 3 Minutes) ITAM CMDB Specialist
2 weeks ago
Job Description
We are looking for an experienced and technically adept Hardware Asset Management and CMDB professionals to join our dynamic team in servicing our client's client remotely. In this remote role, you will focus on developing, managing, and enhancing our clients asset lifecycle and configuration management practices across global operations.
Responsibilities:
- Be on top of end-to-end delivery of HAM and CMDB engagements, in compliance with SLAs, KPIs, and service improvement initiatives.
- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard Configuration Items (CIs), CI relationships, and classification
- schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Customize ServiceNow environments (ie. scripting, automation, and module configuration).
- Configure MID Servers for integrations and data synchronization (optional but desirable).
- Design and manage reports and dashboards to support decision-making and transparency.
- Manage regular audits and verification processes for asset data.
- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.
Qualifications:
- At least 3years of experience on this field
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Soft skills: Excellent documentation and process design skills. And strong communication and stakeholder management abilities across global teams.
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