Cloud Kinetics

3 weeks ago

Chennai India Cloud Kinetics Full time

Job Description ITSM / ITAM Implementation Lead We are looking for a seasoned ITSM / ITAM Implementation Lead with deep expertise in enterprise service management solutions, particularly in implementing and integrating platforms such as Atlassian JSM, Device42, Lansweeper, and cloud-based discovery tools. This role is ideal for a technical leader who has successfully delivered multiple large-scale ITSM, CMDB, and asset management implementations and integrations in complex enterprise environments. Key Responsibilities - Lead the requirement gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms. - Design ITIL-compliant processes for incident, change, problem, and service request management. - Define and implement foundation data templates and process standards. - Drive the implementation of platforms including ITSM, ITAM, CMDB, Asset Discovery, and Data Manager tools. - Integrate ITSM platforms with SIEM, SSO, SecOps, DevOps, and SAP. - Ensure seamless integration of ITSM systems with patch management, EDR tools, and security platforms. - Design and execute data migration from legacy ITSM/CMDB systems to modern platforms. - Reconcile asset discovery data with existing asset management systems and ensure data accuracy and integrity. Desired Candidate Profile - 8+ years of experience in Enterprise Service Management (ESM) implementations. - Strong command of ITIL practices; ITIL Certification is mandatory. - Proven experience leading end-to-end project implementations as a Tech Lead. - Hands-on experience with Atlassian JSM (Jira Service Management). - Delivered 6+ JSM projects - Experience in SSO integration and Atlassian Data Guard. - Asset discovery and management experience with platforms like Lansweeper and Device42 - Successfully delivered 3+ projects with 2000+ assets each. - At least 2+ years experience in EOL/EOS Management - Experience in using platforms like Atlassian, Device42, or ServiceNow - Experience in asset discovery on cloud platforms - Working knowledge of integrating ITSM platforms (ref:hirist.tech)

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