Technical Consultant

3 weeks ago

India Careerwise Full time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.

Key Responsibilities:

- Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements.
- Architect and implement solutions leveraging:
- App Engine Enterprise
- ITSM/CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities
- Self-Service modules, including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking).
- Integration Hub Starter for building and managing integrations with third-party systems.
- IT Asset Management (ITAM,) including SAM Pro and HAM Pro.
- IT Operations Management (ITOM) for discovery, event management, and operational intelligence.
- Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions.
- Provide technical leadership and mentorship to junior developers and consultants.
- Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations.

Required Qualifications:

- 8+ years of experience in ServiceNow platform development and architecture.
- Proven hands-on expertise with the following ServiceNow modules: App Engine Enterprise, ITSM Pro/Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.
- Strong understanding of CMDB, service catalog, and knowledge management.
- Experience with ServiceNow’s Generative AI features is highly desirable.
- Proficiency in JavaScript, Glide API, and Flow Designer.
- ServiceNow Certified Implementation Specialist certifications in relevant modules preferred.
- Excellent communication, client-facing, and stakeholder management skills.

Preferred Certifications:

- Certified ServiceNow System Administrator
- Certified Implementation Specialist – ITSM, HRSD, ITOM, ITAM
- App Engine Developer or Architect certification
- ServiceNow Certified Technical Architect (CTA) is a plus

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