Technical Consultant

3 weeks ago

India Careerwise Full time

Job Description Job Summary: We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM. Key Responsibilities: - Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements. - Architect and implement solutions leveraging: - App Engine Enterprise - ITSM/CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities - Self-Service modules, including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking). - Integration Hub Starter for building and managing integrations with third-party systems. - IT Asset Management (ITAM,) including SAM Pro and HAM Pro. - IT Operations Management (ITOM) for discovery, event management, and operational intelligence. - Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions. - Provide technical leadership and mentorship to junior developers and consultants. - Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations. Required Qualifications: - 8+ years of experience in ServiceNow platform development and architecture. - Proven hands-on expertise with the following ServiceNow modules: App Engine Enterprise, ITSM Pro/Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM. - Strong understanding of CMDB, service catalog, and knowledge management. - Experience with ServiceNow's Generative AI features is highly desirable. - Proficiency in JavaScript, Glide API, and Flow Designer. - ServiceNow Certified Implementation Specialist certifications in relevant modules preferred. - Excellent communication, client-facing, and stakeholder management skills. Preferred Certifications: - Certified ServiceNow System Administrator - Certified Implementation Specialist ITSM, HRSD, ITOM, ITAM - App Engine Developer or Architect certification - ServiceNow Certified Technical Architect (CTA) is a plus

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