Support Analyst

Company ProfileOverviewSince year 2003 Oceaneerings India Center has been an integral part of operations for Oceaneerings robust product and service offerings across the globe This center caters to diverse business needs from oil and gas field infrastructure subsea robotics to automated material handling logistics Our multidisciplinary team offers a wide spectrum of solutions encompassing Subsea Engineering Robotics Automation Control Systems Software Development Asset Integrity Management Inspection ROV operations Field Network Management Graphics Design Animation and more In addition to these technical functions Oceaneering India Center plays host to several crucial business functions including Finance Supply Chain Management SCM Information Technology IT Human Resources HR and Health Safety Security Environment HSSE Our world class infrastructure in India includes modern offices industry-leading tools and software equipped labs and beautiful campuses aligned with the future way of work Oceaneering in India as well as globally has a great work culture that is flexible transparent and collaborative with great team synergy At Oceaneering India Center we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team Join us in shaping the future of technology and engineering solutions on a global scale Position SummaryPosition Summary and LocationThis position is office based primarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues The support is provided remotely via phone or email and sometimes through instant messaging Duties ResponsibilitiesDuties and Responsibilities xc2 xbf Supports business users through remote access software while identifying researching and communicating on technical issues and driving them towards resolution xc2 xbf Operate in 24x7 rotational shifts xc2 xbf Responds to telephone calls emails for technical and functional support Technical support involves troubleshooting training report generation and fault logging of IT systems for end-users of business applications Functional support includes supporting internal IT teams by providing detailed documentation on tickets providing access to applications in production environment helping in processing security forms submitting application and network performance KPI xc2 xbf Responsible for meeting defined service level agreement for resolving service requests and incidents from opening to closure xc2 xbf Document track and monitor issues to ensure timely resolution of service center tickets xc2 xbf Prepares reports and dashboards using the data on IT tickets xc2 xbf Follows standard support procedure in emailing customers responding to calls ticket documentation and other communication xc2 xbf Maintains call log history for statistical analysis and performance measurement purposes Supervisory ResponsibilitiesThis position has does not have direct supervisory responsibilities Reporting Relationship xc2 xb7 Reports to Manager in Global Service CenterQualificationsQualificationsRequired xc2 xbf Bachelors degree preferably in computer science or equivalent education and experience xc2 xbf 1-3 years of IT support experience and or call center experience Windows 10 11 Linux Support xc2 xbf Good problem-solving skills and attention to detail xc2 xbf Excellent communication skills in English language xc2 xbf Able to work independently willing to work in rotational shifts Desired xc2 xbf Microsoft Cisco and ITIL certifications Knowledge Skills Abilities and Other Characteristics Optional xc2 xbf Knowledge for Windows 10 11 OS Active Directory MS Office Applications O365 xc2 xbf Teamwork Interpersonal skills xc2 xbf Analytical problem solving decision-making skills xc2 xbf Organizing planning skills xc2 xbf Initiative Volunteers readily Undertakes self-development activities Seeks increased responsibilities Takes independent actions and calculated risks Looks for and takes advantage of opportunities Asks for and offers help when needed Closing StatementWorking ConditionsThis position is considered OFFICE WORK which is characterized as follows xc2 xbf Almost exclusively indoors during the day and occasionally at night xc2 xbf Occasional exposure to airborne dust in the workplace xc2 xbf Work surface is stable flat Career DevelopmentIn addition we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future As well as developing employees in a specific role we are committed to lifelong learning and ongoing education including developing people skills and identifying future supervisors and managers Every month hundreds of employees are provided training including HSSE awareness apprenticeships entry and advanced level technical courses management development seminars and leadership and supervisory training We have a strong ethos of internal promotion We can offer long-term employment and career advancement across countries and continents Working at Oceaneering means that if you have the ability drive and ambition to take charge of your future-you will be supported to do so and the possibilities are endless Equal Opportunity InclusionOceaneering provides equal employment opportunity to all applicants