Expert - Platform Incident Management
3 weeks ago
Job purposeIs in charge of restoring normal service operation as quickly as possible in cloud-based platforms integrated systems to minimize the impact to EcoStruxure community of SE Duties and responsibilities Point of contact for all major incidents in EcoStruxure community Play the role of Major Incident Manager in case of major incidents by engaging technical teams until resolution while also managing communication with business stakeholders Provide guidance to the team and get them aligned to the Incident Management process Monthly Incident reporting for all platforms supported in EcoStruxure Major Incident reporting with uptime metrics to the respective stakeholders Ensure higher levels of service availability via monitoring and expedition of incidents Monitor the incidents to ensure that the Service Level Agreement are respected Understand the architecture and evolution in IOT enabled platform and integrated systems supporting the business process Follow up on RCA of Sev1s and recurring problems Drive major recurring issues to closure by engaging problem management team Communicate effectively with users collaborate with stakeholders and colleagues across locations Escalate issues and other topics to the right team when needed Document the knowledge base and share with team members Promote Knowledge management documentation n the organization Learn new Tools Technologies as per business requirements Strong adherence towards process orientation and promote best practices in the team QualificationsQualifications A minimum of 4-5 years experience in Incident Management for cloud support with a focus on IOT solutions Good knowledge on Azure IoT services such as IoT Hub IoT Edge Device Provisioning Service and Time Series Insights Strong understanding of Azure cloud platform including networking storage and security Familiar with MS office applications and has a good understanding of ITIL concepts Strong client driven approach service oriented Familiar with - SLA compliance First-call resolution Knowledge-article contribution Issues resolved per shift Escalation rate etc Possess strong problem solving analytical and time management skills Versatile team member with good communication and collaboration skills Excellent troubleshooting skills applying logic Experience using ticketing portals like Jira and ServiceNow Able to work with various systems platforms operating systems languages tools and technologies Adaptability to changing work environment and technologies Willing to enhance skills and knowledge as required Schedule Full-time Req 0091NU
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India Systal Technology Solutions Full timeIncident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India LeadSquared Full timeThe Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
3 days ago
Bengaluru, Karnataka, India LeadSquared Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...
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Incident Manager
3 days ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India IG Group Full timeJob DescriptionJob TitleIncident ManagerJob DescriptionJoin the game-changersWe are looking for an Incident Manager to join the team that is responsible for ensuring incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the incident does not...
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Major Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service...
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Incident Manager
3 weeks ago
Bengaluru, Karnataka, India State Street Full timeWho we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...
