▷ [Only 24h Left] Pipeline - Manager, Customer Success Hub

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone The Manager of Customer Success Hubs will lead a team of early in career Customer Success Guides CSG responsible for delivering Success at Scale for all Digital Commercial and Mid-Market Customers making every customer committed to ServiceNow for life The role is based at Bangalore India and is critical to ensuring the success and growth of our customers through their journey with us The Success Hub team will use in-person and technology interventions to deliver a consistent service and one face to customers The ideal candidate will be responsible for coaching and developing their team while driving successful customer outcomes leading to client s product adoption renewals and expansion of ServiceNow offerings with the account Key Responsibilities Lead your team to improve technical health deployment and adoption activities for their portfolio Coach your team members to help them grow their careers Ensure customer needs are met and roadblocks are removed Develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership Execute the strategy and alignment of customer success for all customers managed by the Hub delivering value for all customers on their journey Adoption and use of digital and AI based technologies is critical to the scaling impact and cost effectiveness of the business Manage oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics Quality Assurance and profitability for the portfolio of accounts Manage and grow a team of Customer Success Guides responsible for inspiring growing guiding and mentoring your team Develop strong executive relationships with senior level customer leaders sales leaders and ecosystem partners Partner with Customer Success to ensure that our product is understood and positioned well by the Customer Success Guides Drive continuous improvement by working actively with cross functional teams to innovate and find ways for the Guides to increase productivity Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Minimum 5 years in leadership roles at a high performing consulting software company or equivalent focused on technology enabled transformations in the Professional Customer Services sector Digital SaaS Enterprise Software Demonstrated success leading and growing a team of individual contributors Familiar with one or more ServiceNow product suites Completed appropriate ServiceNow and other appropriate industry or functional certifications e g Customer Success Strong executive relationships with C-Level executive leaders Preferred Demonstrated success integrating with other internal account functions Successful track record of managing high performing teams meeting or exceeding customer KPIs and expanding offerings with clients Fanatical about customer success and tenacious at driving long-term customer value and software adoption Highly data-driven with commitment to drive business outcome and value realization across the portfolio Excellent verbal and written communication skills including the ability to chair sessions and host webinars Not sure if you meet every qualification We still encourage you to apply We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control 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