
▷ Only 24h Left: Support Consultant
4 hours ago
Role Introduction Resolve complex high-priority customer issues while enhancing the customer experience through proactive problem-solving root cause analysis and process improvement The Support Consultant plays a leadership role within the support team advancing self-service strategies knowledge development and mentoring others while collaborating cross-functionally to drive service excellence What You Will Do Take ownership of escalated and complex cases ensuring resolution within SLA and delivering clear accurate and timely solutions Identify recurring or high-impact issues and lead root cause analysis RCA that results in at least one service or product improvement per quarter Proactively create and maintain internal external knowledge articles filling gaps identified through case trends and customer feedback Drive at least a 1520 improvement in self-service adoption by identifying blockers improving content and promoting usage Collaborate across support engineering and product teams to resolve critical customer issues and improve internal handoff efficiency Informally mentor Support Associates by sharing best practices reviewing their cases and helping improve their resolution quality Demonstrate strong case hygiene professional communication and visible participation in team ceremonies and retrospectives LI-MP1 What You Will Have Customer Focus- Ensures complex issues are resolved with clarity and empathy anticipates customer needs Collaborative- Works seamlessly across departments and shares knowledge generously helps build team cohesion Manages Complexity- Breaks down multi-faceted problems identifies root causes and delivers structured solutions Plans Aligns- Creates logical action plans aligns with key stakeholders and minimizes bottlenecks Communicates Effectively- Communicates professionally across channels tailors messaging for technical and non-technical audiences SaaS Environment Awareness- Applies knowledge of SaaS architecture uptime and service expectations to support engagements What We Do For You Wellbeing focused Our people are our greatest assets and ensuring everyone feels their best self to come to work is integral Annual Leave 20 days of annual leave plus public holidays Employee Assistance Programme Free advice support and confidential counselling available 24 7 Personal Growth Were committed to enabling your growth personally and professionally through development programmes Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury illness Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success Who We Are OneAdvanced is one UK s largest providers of business software and services serving 20 000 global customers with an annual turnover of xc2xa3330M We manage 1 5 million 111 calls per month support over 2 million Further Education learners across the UK handle over 10 million wills and so much more Our mission is to power the world of work and as you can see our software underpins some of the UK s most critical sectors We invest in our brilliant people They are at the heart of our success as we strive to be a diverse inclusive and engaging place to work that not only powers the world of work but empowers the growth ambitions and talent of our people To learn more about working at OneAdvanced please
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▷ (Only 24h Left) Consultant
3 days ago
Bangalore, Karnataka, India Syncron Full timeis a leading SaaS company with over 20 years of experience specializing in aftermarket solutions Our Service Lifecycle Management Platform offers domain-fit solutions for Supply Chain optimization Pricing strategy Service Fulfillment e g warranty management field service management service parts management knowledge management Our company has...
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Only 24h Left! Oracle Wms Consultant
2 weeks ago
Bangalore, Karnataka, India ORACLE Full timeJob Category Consulting Role Description An experienced consulting professional who understands solutions industry best practices multiple business processes or technology designs within a product technology family Operates independently to provide quality work products for engagements Performs varied and complex duties requiring independent judgment...
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Kinaxis Consultant
2 weeks ago
Bangalore, India Schneider Electric Full timeJob purpose: Join Team of GSC COE, role in optimizing and transforming global supply chain operations using the Kinaxis Rapid Response platform supporting Kinaxis Deployment and Run support activities and serve as the subject matter expert Main responsibilities: - Interacts with Business Process Experts / Owners & Users community to collect business...
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[Only 24h Left] Analyst
2 weeks ago
Bangalore, Karnataka, India Euromonitor Full timeRole Overview We are hiring an Analyst Senior Analyst to support the building and evolution of Euromonitor s Product Claims solution Reporting to the Senior Product Manager New Product Development this role is ideal for candidates with strong analytical skills attention to detail and an interest in understanding how brands position themselves and...
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▷ (Only 24h Left) Accountant (ksa)
5 days ago
Bangalore, Karnataka, India Egis Full timeCompany Description Egis is an international player active in architecture consulting construction engineering and mobility services We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced sustainable and resilient territorial development Operating in 100 countries Egis puts...
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Only 24h Left: Helpdesk Associate
2 weeks ago
Bangalore, Karnataka, India NTT DATA Full timeReq ID 252035NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - ITIL to join our team in bangalore Karnxc4x81taka IN-KA India IN Requirements Helpdesk Sr ...
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Network And Security Engineer
2 weeks ago
Bangalore, Karnataka, India CIEL HR Full timeHi Greetings of the Day We have a critical opening with our client for Security Engineer role for Bangalore Pune Chennai Coimbatore Gurgaon Mumbai location Experience 8 to 14 yrs Location Bangalore Pune Chennai Coimbatore Gurgaon Mumbai Hybrid Mode of Employment perm Job description Network Security Solid understanding of network segregation ...
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Only 24h Left! Pega Lead
7 days ago
Bangalore, Karnataka, India NTT DATA Full timeReq ID 338219 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Pega Lead to join our team in Bangalore Karn taka IN-KA India IN Pega Certified Senior System Architect Pega...
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▷ Only 24h Left! Software Development Advisor
2 weeks ago
Bangalore, Karnataka, India NTT DATA Full timeReq ID 318096NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Software Development Advisor to join our team in Bengaluru Karnxc4x81taka IN-KA India IN Basic Qualifications ...
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Bangalore, Karnataka, India Version 1 Full timeCompany DescriptionVersion 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees...