Quality Analyst Process Lead

2 weeks ago

Chennai, Tamil Nadu, India Capgemini Full time
Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a talented and driven Quality Analyst to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth.

In this role you will play a key role in:

- Responsible to receive and review all the quality complaints raised by customer.
- Deep dive into the quality complaints by identifying the relevant stakeholders for feedback to customer.
- Responsible to close the quality complaints within the agreed SLAs
- Responsible to track all the quality complaints and report the status to the Quality manager on a weekly basis.
- Responsible to prepare MIS / Dashboard on the quality complaints status.
- Should be good in follow up with relevant stakeholders and get the work done.
- Good to have experience in any of the FMCG quality department

YOUR PROFILE

- Supply chain knowledge on International trading
- Good English communication skill
- Good working knowledge in Excel, Salesforce
- Should be able to create Dashboards in Power BI

WHAT YOU'LL LOVE ABOUT WORKING HERE

- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Sr Quality Analyst//International BPO//Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India Hiresquad Resources Full time

    Leading BPO in Chennai Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC UPTO 6LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate Experience...

  • Quality Analyst/AR Analyst(ECW- Software)

    2 weeks ago

    Chennai, Tamil Nadu, India Anicut Healthcare Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Opening for Quality Analyst/AR Analyst(ECW- Software)We are looking for a experienced Quality Analyst/AR Analyst(ECW- Software) to join our medical billing team. The ideal candidate will have 1-4 years of experience in medical billing with a strong focus on Quality Analyst/AR Analyst.Quality Analyst(Day shift):Key Responsibilities:Conduct regular audits of...

  • Process Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Newmark Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Description – Process Lead - Lease Administration (Global Occupier Services)Night Shift – 7:00 PM to 4:00 AMPosition OverviewThe Lease Administration Process Lead is responsible for overseeing end-to-end lease management activities, ensuring compliance with lease terms, accuracy of financial data, and timely reporting for real estate portfolios. This...

  • Quality Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Swift HR World Full time ₹ 5,000 - ₹ 10,000 per year

    Job Position: Quality AnalystJob Location: Vadapalani , ChennaiGender: Female onlyShift: Day Shift onlyShift Time: 9:00 am - 5:30 pmWorking Days: Monday to SaturdayExperience: Fresher to 6 Months experienceWork type: Work From Office onlyJob Summary:We are seeking a detail-oriented Handwritten Data Entry Quality Analyst to ensure the accuracy and quality of...

  • Lead Business Analyst

    2 days ago

    Chennai, Tamil Nadu, India Photon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking an experienced Lead Business Analyst to drive the analysis and documentation of business requirements, collaborate with stakeholders, and lead a team of analysts to deliver impactful solutions. The role requires strong analytical skills, excellent communication, and the ability to translate business needs into clear technical and...

  • Quality Analyst

    2 days ago

    Chennai, Tamil Nadu, India Cavintek Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a detail-oriented and proactive Quality Analyst with hands-on experience in Manual Testing. The candidate will be responsible for ensuring the quality of software applications by identifying defects, documenting test results, and collaborating closely with the development team to deliver reliable and high-performing solutions.Key...

  • Hiring For Quality Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India NOVAC Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job descriptionQuality AnalystLanguage: Good English with Kannada & HindiRoles and ResponsibilitiesRandomly audit required number of calls on daily basis.Providing timely and accurate feedback to agents for improvement areas.Take corrective actions by doing data analysis to improve process efficiency.Work upon the action plans to improve Quality...

  • Quality Assurance Lead

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeQualityControl Full time ₹ 15,00,000 - ₹ 25,00,000

    Job SummaryWe are seeking a skilled Quality Control professional to lead our team in Chennai. The successful candidate will oversee planning and execution of quality control work, review and implement standard operating procedures, and approve/reject raw materials and packaging materials.The ideal candidate will have extensive experience in quality assurance...

  • Senior Quality Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Casagrand Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description: Quality AnalystNOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office.Location: Chennai, Tamil Nadu, IndiaExperience: 2-6 yearsPreference: Both Male & Female candidatesRole & responsibilitiesWe are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA...

  • Quality Analyst

    6 days ago

    Chennai, Tamil Nadu, India RBS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Join us as a Quality AnalystThis is an opportunity for a driven individual to take on an exciting new career challengeYou'll be able to build and maintain a wide network of stakeholders of varying degrees of seniorityIt's a chance to have a tangible effect on our function, put your existing skills to the test and advance your careerWe're offering this role...