Customer Service Associate – Inbound Voice Process
4 weeks ago
Job Description Customer Service Executive Voice Process (BPO) Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction. Responsibilities - Handle inbound/outbound customer calls in a professional and friendly manner. - Understand customer needs, identify issues, and provide appropriate solutions. - Maintain accurate records of customer interactions in CRM systems. - Follow communication scripts, company policies, and compliance guidelines. - Escalate unresolved issues to the appropriate departments. - Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction. - Provide product/service information and assist customers with troubleshooting. - Maintain confidentiality of customer and company data. Required Skills & Qualifications - Education: High School Diploma/Graduate in any stream. - Experience: - 06 years in customer service/BPO voice process (freshers welcome). - Communication Skills: - Excellent verbal communication in English (and additional languages as needed). - Clear pronunciation and active listening skills. - Technical Skills: - Basic computer knowledge; familiarity with CRM tools is a plus. - Soft Skills: - Problem solving, patience, empathy, adaptability, and ability to work under pressure. Work Conditions - Shift: Rotational shifts (including night shifts depending on process). - Work Mode: On-site ( Office ) - Location: Mumbai, Thane, Navi Mumbai - Salary: Based on experience + incentives. Preferred Attributes - Prior BPO or call center experience. - Ability to handle high call volumes. - Multilingual proficiency (English, Hindi, regional languages, or international accents). To Fix a slot for the interview call @ 9987497551 HR Taiba - [Confidential Information] or Call @ 7977890943 HR Zoya - [HIDDEN TEXT]
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Customer Service Executive
4 weeks ago
Navi Mumbai, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Service Executive (Inbound Voice Process) Location:Thane & Malad (Work from Office) Salary: 17,000 35,000 (Based on experience) Shift:Night Shift (Rotational) Job Type: Full-time Joining:Immediate Joiners Only Role Overview: We are hiring Customer Service Executives for an Inbound Voice Process. Candidates will handle customer...
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Customer Service Executive – Voice Process
4 weeks ago
Thane, Mumbai City, Mumbai, India Shaikh Arbaaz Wakil Ahmed (Proprietor of Business Point Solutions) Full timeJob Description HIRING for International BPO US, UK & AUS shifts Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer...
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Customer Service Executive
3 weeks ago
Thane, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Service Executive (CSE) International Voice Process Location: Malad / Thane Work Mode: Work from Office Process: US / UK / Australian Voice Shift: Rotational Night Shifts Salary: 17,000 40,000 in-hand per month Qualification: HSC / Graduate Experience: Freshers with excellent communication OR 6+ months International Voice...
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Customer Service Associate
2 weeks ago
Mumbai Central, Mumbai, Maharashtra, India Recruitment Room Full timeJob Title: Customer Service Associate (U.S Banking Process) Location: Mumbai **Salary**: - Graduate (BAND 2): 6.20 Lkhs - Undergraduate (BAND 1): 5.20 Lkhs Employment Type: Full-time, Work from Office **Job Description**: We are seeking dynamic and customer-oriented individuals to join our team as Customer Service Associates for our U.S Banking Process....
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Mumbai, India Meera Enterprise Full time_**Customer Service Executive Banking Process Voice Process**_ - **Location : Airoli & Malad**_ - _**UBI (inbound voice process customer service) Airoli**_ - **Graduation mandatory**_ - **Excellent comms**_ - **Fresher or experience**_ - **Day rotational shift for female and rotational shift for male**_ - **Rotationally ek week off**_ - **Salary upto 21...
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Customer Service Representative
1 week ago
Navi Mumbai, Maharashtra, India impact pvt Full timeRole : Inbound Customer Service Experience : Min 1 years into Inbound Voice Process Domain : Insurance/Broking Location : Airoli Salary : Up to 4 LPA Notice : Immediate Education : Graduation Pay: Up to ₹400,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift **Experience**: - Inbound voice: 1 year (required) - Insurance: 1...
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Customer Support Executive International Voice
4 weeks ago
Mumbai City, Mumbai, Thane, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Support Executive International Voice / Non Voice Process Location: Thane & Malad (Mumbai) Employment Type: Full-time | Rotational Night Shifts (US/UK Process) Week Offs: 2 Rotational Week Offs Immediate Joiners Preferred. Salary: 17,000 - 45,000 (Net Take Home) Key Responsibilities Handle inbound/outbound customer calls for US/UK...
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Customer Service(Night Shift)
2 weeks ago
Thane, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Service Executive (Voice/ Non-voice Process) Location: Malad / Thane Work Mode: Work From Office Process: International Voice (US / UK / Australian) Shift: Rotational Night Shifts Salary: 18,000 42,000 (Based on experience) Joining: Immediate Joiners Preferred About the Role We are hiring enthusiastic and customer-focused individuals...
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Customer Service Executive
4 days ago
Mumbai, India Romas Management Services Full timeUS Customer Service Process for Healthcare Job location: - Andheri East Salary - 30k Shift time: - 5.30pm to 2.30am 6.30pm to 3.30am 7.30pm to 4.30am Week Off: - Fixed Weekends off **Requirements**: - Excellent english spoken communication. - Minimum 6 months BPO Voice experience.(International experience Preferred). - Basic computer skills. -...
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Customer Service
2 weeks ago
Thane, MH, IN Ace Hiring Solutions Full timeAs a Customer Service - Inbound Process representative you will be responsible for providing excellent customer service by handling inbound inquiries You will address customer concerns resolve issues and ensure customer satisfaction Responsibilities Answer incoming customer calls and respond to emails Provide product and service information to customers...
