Customer Service Executive – Voice Process
23 hours ago
Job Description HIRING for International BPO US, UK & AUS shifts Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction. Responsibilities - Handle inbound and outbound calls to assist customers with inquiries and issues. - Provide excellent customer service by addressing customer needs and resolving complaints. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Document all interactions with customers in the CRM system accurately and efficiently. - Collaborate with team members and other departments to enhance customer experience. - Meet or exceed performance metrics related to call handling, customer satisfaction, and resolution time. Skills and Qualifications - 1-6 years of experience in a voice process or customer service role, preferably in a BPO environment. - Excellent verbal communication skills in English. - Strong problem-solving skills and the ability to think on your feet. - Basic computer skills and familiarity with CRM software. - Ability to work in a fast-paced environment and handle stress effectively. - Strong interpersonal skills and a commitment to providing high-quality customer service. - Handle inbound/outbound customer calls in a professional and friendly manner. - Understand customer needs, identify issues, and provide appropriate solutions. - Maintain accurate records of customer interactions in CRM systems. - Follow communication scripts, company policies, and compliance guidelines. - Escalate unresolved issues to the appropriate departments. - Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction. - Provide product/service information and assist customers with troubleshooting. - Maintain confidentiality of customer and company data. Required Skills & Qualifications - Education: High School Diploma/Graduate in any stream. - Experience: - 06 years in customer service/BPO voice process (freshers welcome). - Communication Skills: - Excellent verbal communication in English (and additional languages as needed). - Clear pronunciation and active listening skills. - Technical Skills: - Basic computer knowledge; familiarity with CRM tools is a plus. - Soft Skills: - Problem solving, patience, empathy, adaptability, and ability to work under pressure. Work Conditions - Shift: Rotational shifts (including night shifts depending on process). - Work Mode: On-site ( Office ) - Location: Mumbai, Thane, Navi Mumbai - Salary: 2.5 lpa to 8.5 lpa + Huge Incentives and bonus etc Preferred Attributes - Prior BPO or call center experience. - Ability to handle high call volumes. - Multilingual proficiency (English international accents) To Fix a slot for the interview call @ 8828361461 HR IQRA - [Confidential Information] or Call @ 9082674713 HR SAKINA - [HIDDEN TEXT]
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Customer Service Associate – Inbound Voice Process
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