Customer Service Executive – Voice Process
3 weeks ago
Job Description HIRING for International BPO US, UK & AUS shifts Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction. Responsibilities - Handle inbound and outbound calls to assist customers with inquiries and issues. - Provide excellent customer service by addressing customer needs and resolving complaints. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Document all interactions with customers in the CRM system accurately and efficiently. - Collaborate with team members and other departments to enhance customer experience. - Meet or exceed performance metrics related to call handling, customer satisfaction, and resolution time. Skills and Qualifications - 1-6 years of experience in a voice process or customer service role, preferably in a BPO environment. - Excellent verbal communication skills in English. - Strong problem-solving skills and the ability to think on your feet. - Basic computer skills and familiarity with CRM software. - Ability to work in a fast-paced environment and handle stress effectively. - Strong interpersonal skills and a commitment to providing high-quality customer service. - Handle inbound/outbound customer calls in a professional and friendly manner. - Understand customer needs, identify issues, and provide appropriate solutions. - Maintain accurate records of customer interactions in CRM systems. - Follow communication scripts, company policies, and compliance guidelines. - Escalate unresolved issues to the appropriate departments. - Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction. - Provide product/service information and assist customers with troubleshooting. - Maintain confidentiality of customer and company data. Required Skills & Qualifications - Education: High School Diploma/Graduate in any stream. - Experience: - 06 years in customer service/BPO voice process (freshers welcome). - Communication Skills: - Excellent verbal communication in English (and additional languages as needed). - Clear pronunciation and active listening skills. - Technical Skills: - Basic computer knowledge; familiarity with CRM tools is a plus. - Soft Skills: - Problem solving, patience, empathy, adaptability, and ability to work under pressure. Work Conditions - Shift: Rotational shifts (including night shifts depending on process). - Work Mode: On-site ( Office ) - Location: Mumbai, Thane, Navi Mumbai - Salary: 2.5 lpa to 8.5 lpa + Huge Incentives and bonus etc Preferred Attributes - Prior BPO or call center experience. - Ability to handle high call volumes. - Multilingual proficiency (English international accents) To Fix a slot for the interview call @ 8828361461 HR IQRA - [Confidential Information] or Call @ 9082674713 HR SAKINA - [HIDDEN TEXT]
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Thane, Mumbai City, Mumbai, India Shaikh Arbaaz Wakil Ahmed (Proprietor of Business Point Solutions) Full timeJob Description Customer Service Executive Voice Process (BPO) Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer...
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Customer Service Executive
3 weeks ago
Thane, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Service Executive (CSE) International Voice Process Location: Malad / Thane Work Mode: Work from Office Process: US / UK / Australian Voice Shift: Rotational Night Shifts Salary: 17,000 40,000 in-hand per month Qualification: HSC / Graduate Experience: Freshers with excellent communication OR 6+ months International Voice...
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Customer Service Executive
3 weeks ago
Navi Mumbai, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Service Executive (Inbound Voice Process) Location:Thane & Malad (Work from Office) Salary: 17,000 35,000 (Based on experience) Shift:Night Shift (Rotational) Job Type: Full-time Joining:Immediate Joiners Only Role Overview: We are hiring Customer Service Executives for an Inbound Voice Process. Candidates will handle customer...
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Customer Support Executive International Voice
3 weeks ago
Mumbai City, Mumbai, Thane, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Support Executive International Voice / Non Voice Process Location: Thane & Malad (Mumbai) Employment Type: Full-time | Rotational Night Shifts (US/UK Process) Week Offs: 2 Rotational Week Offs Immediate Joiners Preferred. Salary: 17,000 - 45,000 (Net Take Home) Key Responsibilities Handle inbound/outbound customer calls for US/UK...
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Mumbai, India Meera Enterprise Full time_**Customer Service Executive Banking Process Voice Process**_ - **Location : Airoli & Malad**_ - _**UBI (inbound voice process customer service) Airoli**_ - **Graduation mandatory**_ - **Excellent comms**_ - **Fresher or experience**_ - **Day rotational shift for female and rotational shift for male**_ - **Rotationally ek week off**_ - **Salary upto 21...
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Dombivli, Navi Mumbai, Thane, India Ayka Communication Full time ₹ 20,00,000 - ₹ 45,00,000 per yearZomato Process is hiring for the Customer Service Executive.Post: Customer Service Executive / Customer Support Executive (Blended Process)Process:- Voice Process / Chat Process (Blended Process)Note:- Work From Office.Salary :- 2 Lack CTC to 4.50 Lack CTCFresher Can ApplyLanguage Mandatory:-Hindi & English Communication.Roles and ResponsibilitiesThis is a...
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Customer Service
1 week ago
Mumbai City, Mumbai, India Varda HR LLP Full timeJob Description Customer Service Executive (Voice process) Position: Customer Service Executive Age : 19 to 50 Job description : Resolving customer queries. Providing accurate information to customers. Eligibility Criteria : Descent English communication. Willing to work in Voice customer service process. BPO experience would be an added advantage. HSC...
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Customer Service Executive
2 weeks ago
Navi Mumbai, Mumbai City, Mumbai, India ********** Full timeJob Description Job Title: Customer Service Executive International Voice Location: Mumbai (Work From Office) Job Description: We are hiring Graduates for an International Voice Customer Service process. Candidates will be responsible for handling customer queries over calls and providing accurate resolutions with excellent communication and professionalism....
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Customer Service(Night Shift)
1 week ago
Thane, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Customer Service Executive (Voice/ Non-voice Process) Location: Malad / Thane Work Mode: Work From Office Process: International Voice (US / UK / Australian) Shift: Rotational Night Shifts Salary: 18,000 42,000 (Based on experience) Joining: Immediate Joiners Preferred About the Role We are hiring enthusiastic and customer-focused individuals...
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customer serive executive
2 weeks ago
Thane, Mumbai City, India Varda HR LLP Full timeJob Description We're Hiring! Position: Customer Service Executive Telecom Process Location: Vikhroli Job Details Qualification: HSC / Graduate Freshers & Experienced candidates can apply Shift Timing: US / UK Rotational Shifts (Any 10-hour shift) Process : Voice / Chat Working Days: 5 Days a Week | 2 Days Off Salary: 21,000 51,000 In-hand Transport: One-way...
